Marla McCracken

Experience

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  BRIDGE CITY BANK

  Aug 2010 - Dec 2012

  Teller

  Handled large amounts of cash, processed monetary transactions, delivered excellent customer service, and cross-sold products and services.

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  A+ Federal Credit Union

  Jan 2013 - Oct 2013

  Member Service Counselor

  Identified member needs, met individual and branch goals, opened new memberships, IRAs and certificates, completed wire transfers, assisted with loan applications, cross-sold products and services, notarized documents and filled in as a teller as needed.

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  SchoolsFirst Federal Credit Union

  May 2014 - Dec 2015

  Membership Development Representative

  Trained and mentored new Member Contact Center employees, served as a product knowledge expert for Membership Development field officers, developed relationships and provided friendly, efficient service to members, accurately completed member transactions, opened new memberships and used consultative service skills to cross-sell products and services.

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  A+ Federal Credit Union

  Dec 2015 - Mar 2021

  As a Branch Manager, I took pride in ensuring our members had exceptional experiences. I enjoyed motivating a team to exceed personal, branch, and organizational goals while assisting in their development and growth in the organization. Community Involvement: Lake Travis Education Foundation, Lakeway Chamber of Commerce, Bee Cave Chamber of Commerce, Bee Cave Rotary Club, Austin Young ChamberInternal Involvement: "Motivation Station" podcast co-host, Member Services Officer Round Table training facilitator, Great Ideas Committee member Show less My primary responsibilities included building relationships in the community to create thriving business partnerships for our organization. I completed all administrative branch responsibilities while providing daily individualized coaching to team members.-Managed daily branch operations including interviewing, hiring, and making termination decisions -Wrote monthly and annual performance evaluations-Organized and presented 8-14 financial education presentations monthly-Participated in 5-10 community events monthly-Co-host of monthly organizational podcast, "Motivation Station" (www.aplusfcu.org/podcast) Show less

  • Branch Manager

    Jul 2019 - Mar 2021

  • High School Assistant Branch Manager II

    May 2017 - Jun 2019

  • Member Service Officer III

    Dec 2015 - May 2017
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  Self Employed

  Mar 2021 - now

  Stay-at-Home Mom