Steve Heye

Experience

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  Pav YMCA in Berwyn, IL

  Jan 1996 - Jan 1996

  Finance Director

  Responsible for operations and financial management of YMCA. • Managed fiscal responsibilities for $2 Million budget at single facility YMCA.• Moved YMCA from single PC database to LAN and instituted front desk receipting process.

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  YMCA of Metropolitan Chicago

  Sept 1997 - Sept 1998

  Trainer (Classroom)

  I provided classroom instruction in Windows, Office Productivity software, data entry and professional culture to under or unemployed Chicago residents on Gov't support. I also assisted in resource, lesson plan and program creation.

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  YMCA of the USA (National Resource Office)

  Sept 1998 - Jun 2008

  Technology Consultant

  I was a technology consultant for almost 10 years, but this title is misleading. I was an employee of the National YMCA office providing support, expertise and direct services to the staff at local YMCAs.I had a wide range of roles at YUSA including software tester, business analyst, subject matter expert, developing technology strategy, training, planning conferences, publishing materials and much more.

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  YMCA of Metropolitan Chicago

  Oct 2008 - Aug 2012

  Digital Content Services Manager

  Main role is driving and managing the web and online content strategy of the YMCA. This position is responsible for developing, implementing, and maintaining content services that support YMCA of Metropolitan Chicago’s membership engagement strategy across all digital channels – e.g. Web, social media, mobile, etc. Coordinate stakeholders across the association to ensure the effectiveness of their digital content creation efforts and encourage the adoption of digital engagement techniques into all relevant association services. Work with a cross-department team to coordinate digital projects and realization of the master content calendar for all digital channels Show less

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  NTEN

  Jan 2010 - now

  Faculty

  I am a contracted Faculty member for the Nonprofit Certificate Core (formerly the Tech Leadership Academy). I present the session on IT Planning, Implementation and Budgeting with elements of IT Alignment. This Academy runs 3-6 times a year and provides training to nonprofit staff to help them manage their technology. You can learn more about the academy at http://www.nten.org/nta. This training is based on the information provided in the book from NTEN called Managing Technology to Meet Your Mission. Show less

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  Cara Chicago

  Oct 2012 - Jun 2015

  Manager of Technology

  Founded in 1991, The Cara Program (TCP) is a non-profit organization dedicated to assisting the homeless and disadvantaged achieve real and lasting success through comprehensive training, job placement and critical support services. The Manager of Technology supervises the technology team and provides support to the VP of Finance & Administration to manage the organization’s technologicaloperation, integrity, security, and overall effectiveness of all information technology related systems, processes, and assets within the enterprise. This position includes cross functional technology planning responsibilities to achieve The Cara Program goals. Show less

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  NetSuite

  Jun 2015 - now

  Steve manages the Suite Capacity team which provides training and education experiences to NetSuite nonprofit customers free as part of Pro Bono services. The Suite Capacity program delivers virtual workshops and other engagements to build the skills and experiences of nonprofits in NetSuite to help support their mission. Steve also manages the Business Solutions group which provides the nonprofit and technical expertise needed to design, build and support the delivery of engagements across Suite Capacity and Suite Pro Bono. The team will be leading efforts to create innovative ways to help drive the use of NetSuite by our nonprofit customers so they have stronger capacity. He will also be leading the efforts to remove silos across business functions to insure we can accelerate the impact of our nonprofits globally as #oneteam.Steve manages a team of autonomous, senior individual contributors that utilize their understanding of our product and the marketplace to increase industry acumen, improve sales engagement, support customer success, drive leading practices and improve collaboration with the product organization.Detailed Description and Job Requirements- Leads process improvement initiatives through the disciplined use of measurements, accountability, analysis and discussion of process alternatives in order to arrive at best practices.-Plans, manages, and controls the activities of a team that provides operational support for a business segment, group or team.-Brings expertise or identifies subject matter experts in support of multi-functional efforts in process improvement, data capture and analysis, infrastructure support, tool ownership and compliance with procedures, etc.-Advises business groups by providing strategic direction to initiative prioritization, integration and resource application. Show less Steve manages the Suite Capacity team which provides training and education experiences to NetSuite nonprofit customers free as part of Pro Bono services. The Suite Capacity program delivers virtual workshops and other engagements to build the skills and experiences of nonprofits in NetSuite to help support their mission. Steve also manages the Business Solutions group which provides the nonprofit and technical expertise needed to design, build and support the delivery of engagements across Suite Capacity and Suite Pro Bono. The team will be leading efforts to create innovative ways to help drive the use of NetSuite by our nonprofit customers so they have stronger capacity. He will also be leading the efforts to remove silos across business functions to insure we can accelerate the impact of our nonprofits globally as #oneteam.Steve manages a team of autonomous, senior individual contributors that utilize their understanding of our product and the marketplace to increase industry acumen, improve sales engagement, support customer success, drive leading practices and improve collaboration with the product organization. Detailed Description and Job Requirements- Leads process improvement initiatives through the disciplined use of measurements, accountability, analysis and discussion of process alternatives in order to arrive at best practices.-Plans, manages, and controls the activities of a team that provides operational support for a business segment, group or team. -Brings expertise or identifies subject matter experts in support of multi-functional efforts in process improvement, data capture and analysis, infrastructure support, tool ownership and compliance with procedures, etc. -Advises business groups by providing strategic direction to initiative prioritization, integration and resource application. Show less This role helps nonprofits and social enterprises use their NetSuite product donations successfully. As a member of the Social Impact Team, their passion and priority is helping organizations achieve their business vision with NetSuite technology, constantly striving to identify and implement ways of improving customer satisfaction and loyalty.· Develop a trusted advisor relationship with key stakeholders and Executive sponsors such that all NetSuite activities are closely aligned with the organization’s mission and strategy, allowing the full potential of their NetSuite solution to be realized.· Leverage comprehensive understanding of NetSuite’s products and platform to provide relevant adoption and technical recommendations on solutions and enhancements customized to NetSuite grantees.· Work hands on with NetSuite grantees to develop & document reusable solutions to common business processes used by nonprofits and social enterprises.· Review customers’ current usage of NetSuite to determine if challenges are the result of functionality gaps, implementation/customization gaps or training gaps. Be able to communicate findings with appropriate teams (i.e. Product Management, Account Management and Professional Services).· Continuously engage NetSuite grantee base to provide hands-on advice and services. Conduct webinars, group and individual meetings with grantees to better understand our audience.· Identify and assess renewal risks within the customer base. Show less

  • Social Impact Senior Program Manager

    Jan 2022 - now

  • Social Impact Program Manager

    Oct 2019 - Jan 2022

  • Principal Solutions Consultant

    Apr 2017 - Oct 2019

  • Solutions Consultant - Social Impact Team

    Jun 2015 - Apr 2017