Christian Ortiz

Experience

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  Walgreens

  Dec 2011 - May 2014

  Photo Specialist

  I began my employment at Walgreens as a Store Clerk. As a Store Clerk I was often the first and last employee a customer would see. Being that I was that person, I gained valuable experience in the area of customer service. I was responsible for balancing and calculating cash registers throughout the day, including a final count at the end of each shift. At this position I was also expected to stock shelves, complete Smart Counts, and even help with product placement. After about two years with the company, I was promoted to the position of Photo Specialist. Still responsible for all that of a Store Clerk, I gained the responsibility of maintaining an organized store in a fast paced and changing environment. Given the nature of this position, my customer service skills were fine-tuned to handle customers on a more personal basis. Photo editing, printing and cutting were daily tasks in my time as a Photo Specialist. Show less

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  South Motors Group

  Apr 2014 - Dec 2015

  Social Media Coordinator

  As Social Media Coordinator of the South Motors Automotive Group (SMAG) I was responsible for managing the social media pages of all 11 SMAG dealerships. In my quest to find, develop, and share content for each dealership I became even more familiar with the many mediums of social media I grew up with, including Facebook, Twitter, Google+, Tumblr, YouTube, Instagram, and Pinterest. Utilizing the data and feedback provided from the respective mediums, I quickly became familiar with defining and reaching target audiences and leveraging purposeful content to help the SMAG achieve its goals. Being responsible for the online reputation of 11 dealerships also required me to assist in the creation, promotion, and oversight of community marketing events all over South Florida. I enjoyed adapting to challenges that each provided, whether it was a high-end fashion show at The Fillmore Miami Beach or a family-oriented event at Pinecrest Gardens. My time as a South Motors employee was a remarkable experience. Becoming involved in the marketing and advertising field at such a young age was an invaluable opportunity to grow and learn. Show less

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  Vale Food Co

  Jun 2016 - Jan 2020

  Operations Manager

  The experience, growth, and opportunity I have received with Vale Food Co has been extremely fulfilling, enormously challenging, and ultimately one of the most rewarding periods of my life.In June 2016, I joined the Meal Plan division of the company. As the Customer Service Manager for Vale’s Meal Delivery, I routinely managed over 100 clients on a week-to-week basis. The entire management of client services & operations was within my scope of responsibility –– sales & client management, staffing, product selection, service logistics, and every operation in between. In February 2018, we launched Meal Delivery in Gainesville. Bringing Vale to a new market brought about new challenges and learning opportunities. Vale generated $48,000 in sales within 6 months, and we nearly doubled that amount in the 6 months following. In the same time span, Meal Delivery in Tallahassee generated $266,000 in sales. In total, Meal Delivery services have generated over $1.7 million in revenue for our restaurants. Upon graduating in 2018, I accepted an Operations Manager position. Still involved with our Meal Delivery division, my focus honed in on Vale’s restaurant operations and scaling the company. In this time we have grown the number of Vale restaurants from 3 to 7, with locations in Tallahassee (3), Gainesville, Tampa, Jacksonville, and Ft. Lauderdale, Florida.Among the most important of my responsibilities is collaborating & communicating with store General Managers to help each store’s operations exceed their performance goals, and ensure each location is operating in alignment with brand values and company practices. I am also tasked with leading our “third party” delivery partnerships with UberEats, DoorDash, and others. Together, these partnerships will generate over $600,000 in sales for Vale in 2019. As an Operations Manager I feel obligated to know every aspect of our operation. I am constantly looking to improve our products, services, and operational efficiency. Show less

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  Industrious

  Nov 2019 - Nov 2022

  Community Manager
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  VillageMD

  Oct 2022 - Jul 2023

  Program Manager

  • Liaise between internal stakeholders and external vendors to support ongoing program roll outcritical deliverables.• Participate in regular internal and external design and construction meetings and calls.• Manage and ensure program data is captured accurately and updated.• Coordinate consultant deliverables and review completed reports, ensure completeness andensure necessary stakeholders receive documentation.• Ensure all consultant deliverables are uploaded into program database and all critical milestonesare noted as Estimated or Actual if completed.• Daily interaction with vendors, construction managers, and VMD stakeholders.• Coordinate all site investigation reports. Review completed reports, ensure completeness andensure necessary stakeholders receive documentation.• Daily and weekly data tracking; milestone updates; and program reporting.• Maintain and update all critical deliverables for due diligence, design and construction workflows.• Weekly updates of program milestones and program reporting.• Attend weekly meetings as needed. Show less

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  Apex Imaging Services

  Oct 2023 - now

  Senior Program Manager

  • Managing construction processes for updating project trackers and tools, presenting updates to senior leadership.• Collaborate with superintendents, project managers and contractors to gather necessary information for cost analysis.• Manage a team of project managers, survey technicians, engineers and contractors to ensure completion of project goals within timely manner.• Communicate metrics and ideas effectively, verbally and in writing, to a wide range of audiences including senior management team.• Run daily, weekly, monthly reports with an ongoing cadence to support the team with cost data.• Identify project risks and the financial cost impacts associated and communicate to the team.• Monitor project expenditures and track budget variances throughout the construction process.• Prepare regular reports on project costs, budget status, and financial forecasts for stakeholders.• Deliver results while working on multiple projects with competing priorities on a consistent basis Show less