Khan W.

Experience

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  Scala Business Solutions

  Jan 1996 - Sept 1999

  Enterprise Resources Planning Consultant - Scala ERP

  Provided Support Services while working with Scala Software in Middle East (Qatar & Saudi Arabia)Worked as Scala Consultant for Singapore Office and implemented Scala Business Systems and also took care of Support DepartmentLater moved to Scala Regional Hotline Support Center in Malaysia - became a Support Specialist for Scala providing telephone, fax, mail support to all Scala Customers in Asia Pacific RegionAlso worked along with internal Scala Consultants in reviewing Functionality of the system, Flow of data in the system and also help reporting Bug Fixing issues to Scala Headquarters Show less

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  Exactus Software

  Sept 1999 - Jan 2001

  Enterprise Resources Planning Consultant - Exact Software

  Implementation Consultant for Exact Software SingaporeProvide Onsite Consulting to clients Conduct Business Analysis for Customers running Exact SoftwareProvide pre and post sales support to all Exact Software CustomersInstallation, Training, Consulting for all Exact Software CustomersImplemented Functionality Modules for Exact Software (Financial Management, Sales, Purchase, Inventory, WarehouseConduct work shops for Exact Software Customers

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  Navilogic Singapore & Multisoft Singapore Pte Ltd

  Feb 2001 - Dec 2003

  Navision Consultant / Support Consultant

  1. Ability to conduct BRR & FRD {Business Review Requirements & Functional Requirement Document} for customers who intend to look into change management implementation. Analyzed business requirements, proposed test strategies and designed test scripts/scenarios according to project requirements.2. Played crucial role with project teams in defining and identifying test strategies, creation of test plans, test cases/scripts and including the gathering of test data to execute these cases3. Study the scope of customization/modification together with development with team members at applicational level, performing daily system operations such as system monitoring & troubleshooting4. Identifying and proposing IDP solutions for vertical industries as and where required, installation of new systems for developing / deployment of projects as well as upgrade of existing business system5. Performed intensive consulting work for the Microsoft Navision Customers (MS Dynamics) and possessed excellent functional / technical knowledge about the product. 6. Provide Post Implementation Support for all Customers, Dealers, Partners. Managing Helpdesk, paying on site visits on customer sites to troubleshoot Navision Software related issues7. Performed extensive Functional, System Integration Testing (SIT) & User Acceptance Testing (UAT) along the course of work. Assisted project teams in implementations, trainings, internal trainings, etc Show less

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  Globaltraco international pte ltd

  Dec 2003 - Dec 2006

  IT Manager

  Primary Responsibility is to undertake the implementation of business application system called as Microsoft Business Solutions Navision Document Procedures, review business mapping if application is in place or meet up with different teams to gather requirements and work closely with vendor to get it documented and approved by management. Maintenance of Servers and Manage all aspects of the IT technical infrastructure and operations. Identify IT Enablement through IT Infrastructure & Application Systems which needs several types of backup’s incase if any failures are flashedResponsible for IT Infrastructure, ERP Implementation, user support, training to users on new features and functions, help management with BI Tools to generate data for better decision making and alot more to go with itManage IT operations & developing an IT strategy to support business objectives of various departments. Manage Singapore IT infrastructure & provide required technical support for IT applications implementations, consistent with business needs, responsibilities covers hardware, software support along with networking protocol support, train users in system utilization, general administration of hardware, software with regards to Information TechnologyStudy existing clients business processes, identify opportunities for improvement and automation and re engineer/propose new process. I can identify the client requirement and design appropriate and effective software solution for ERP Business SystemsManage software Implementations and apply Microsoft Methodology build by them, called as Implementation Methodology. Coordinate with business owners and key users for user acceptance testTraining business users on standard features of Dynamics or area’s where customization of software has been done in order to suit the needs of the client Show less

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  Nestronics Singapore Pte Ltd

  Feb 2007 - Feb 2008

  IS Manager

  Primary Responsibility is to undertake the implementation of business application system called as Microsoft Dynamics Axapta. Providing leadership to users during the implementation and post sales support for Axapta . Provide support to business users, help them in troubleshooting errors with regards to business processes that has been mapped to the system.Document Procedures, review business mapping if application is in place or meet up with different teams to gather requirements and work closely with vendor to get it documented and approved by management. Maintenance of Servers and Manage all aspects of the IT technical infrastructure and operations. Identify IT Enablement through IT Infrastructure & Application Systems which needs several types of backup’s incase if any failures are flashedImplementation and management of systems procedure and IT policy, Hardware & Software Inventories. Setting IT guidelines, Creating IT awareness amongst Management & End Users, Training/ Support for ERP Software, Third party software and to maintain and ensure that the day-to-day system operation run smoothlySupport & maintenance of Windows Server / Desktop environment including Windows XP, 2000 and 2003, Exchange Server 2003, IIS 5 and 6, Symantec AV, Backup EXE and Arc Server, Trend Micro Security Solutions, IP Addressing, DNS Configuration, SMTP, POP, etcReview existing IT operations, make continual improvements to ensure the smooth running of the operations. Develop & maintain systems, process documentation & control procedures. Liaison with IT vendors, vendor evaluation and technical support, maintain contracts with and lead IT security, initiate IT Administration and source out new IT Applicational support to specific business needs Show less

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  Alenu IT Business Solutions Pte Ltd

  Mar 2008 - Oct 2011

  Dynamics Navision Consultant -Senior

  • Responsible for gathering business requirements, participating in system design, configuring and testing existing system and providing post implementation support for enhancements to the current system. Maintaining, tuning and repairing applications; providing user support• System configuration and testing in the areas of FI-GL transactions, configuring adjustment accounts for GL, AP. Assisting in implementing analyses that will identify requirements related to people, processes and technology• Coordinated the integration efforts of Financials based on functional requirements, automatic account assignment, maintaining the revenue account• Configured settings for Company code, posting period variant, assigned document number ranges, tolerance groups for customers, G/L accounts and users. • Configured End to End AP module including the Vendor Groups / Number Ranges, Automatic Payment Program, Configured Special Ledger Withholding Taxes, Check Settings Configured AP integrations to various material movements (Automatic Account Assignments), Worked on LIV (Logistics Invoice verification) , linking of Vendor documents with EDI. • Created & Maintained Customer Master data along with, Customer Groups, Payment Terms, Reporting, AR Aging. • Have worked on Partial, Residual Payment types. • Configured the controlling area, cost elements, Cost centers (CO-CCA), Number ranges, Cost center hierarchy. • Used Report painter to generate reports of PCA needed by the Business Owner. • Meet regularly with Business Owners to evaluate and or suggest changes in processes that will enhance the use of Navision & Axapta. • Preparation of Business Processes Requirements Analysis and User Requirement Specifications. • Interaction with Client Business Users for Requirements Gathering and Analysis. • Participate in Super User meetings, preparation of meeting materials and delivering of presentations as required Show less

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  Hydro Style Pte Ltd

  Oct 2011 - Dec 2017

  IT Manager

  1 Primary Responsibility is to undertake the implementation of business application system called as Microsoft Dynamcis Navision . Providing leadership to users during the implementation and post sales support for Navision. Provide support to business users, help them in troubleshooting errors with regards to business processes that has been mapped to the system.2 Document Procedures, review business mapping if application is in place or meet up with different teams to gather requirements and work closely with vendor to get it documented and approved by management. Maintenance of Servers and Manage all aspects of the IT technical infrastructure and operations. Identify IT Enablement through IT Infrastructure & Application Systems which needs several types of backup’s incase if any failures are flashed3 Study existing clients business processes, identify opportunities for improvement and automation and re engineer/propose new process. I can identify the client requirement and design appropriate and effective software solution for ERP Business Systems4 Develop requirements documents (FRD or URS, Functional Requirement Document or User Study Document) and manage knowledge transfer to technical team to break the standard code of Microsoft and build a new solution from the scratch.5 Manage software Implementations and apply Microsoft Methodology build by them, called as Implementation Methodology. Coordinate with business owners and key users for user acceptance test6 Training business users on standard features of Dynamics or area’s where customization of software has been done in order to suit the needs of the client. Come u with Project Plan where all activities right from Presales Demo conducted till the project GO LIVE, Initialize Mile Stones, Sign Off’s, UAT’s, CRP, etc7. Implemented Sana Ecommerce for my client along with Microsoft Dynamics Navision - B2B 8. Manage and Maintain company's IT Infrastructure like Servers, Firewall, Modem, Hardware, Software Show less

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  VEOLIA SOUTH EAST ASIA

  Dec 2017 - Jul 2018

  Application Manager

  1. Manage, Implement, Deploy & Maintain Microsoft Dynamics Navision Version 2016 in Veolia and all its different business channels in Singapore. Veolia has 4 offices across Singapore (Tuas, Joo Koon, Pandan Avenue & Lorong Halus)2. Manage each phase of the development life cycle and ensure that all tasks and objectives in each phase are met, manage users expectations from systems point of view covering functional and technical aspects of the systems3. HWTCS Project – Harzardous Waste Treatment Center is the new plant Veolia is building up, for this plant new systems are being utilizied by Veolia, hence as Application Manager my responsibility is to undertake the below systems and help the users in troubleshooting matters, the systems areFleet Management, Weighbridge, SS (Small Scale Software to weigh in chemicals), LIMS (Lab information system), Hazmat (Software for storing Hazardous chemicals), Waste Inventory (Un treated chemical to be destroyed), Salesforce5. Microsoft Dynamics Navision is heavily customized to fit their business process as the the business of customer is to collect Hazardous Waste (chemicals, acid, etc) and also new functionality has been built to generate contracts from Dynamics Navision6. Work closely with end users to define their requirements and implement solutions to meet their requirements7. Perform administrative management on maintaining Systems and Applications to ensure optimal reliability and operational efficiency 8. Develop test plans, documentation and execution for product testing and application support9. Troubleshooting end users request and support in delivery of UAT for product implementation and commissioning 10. Involve in SI (systems integrations) on the above mentioned systems as every software interface with each other due to the nature of the business. Using Web services all the interfaces between systems must be able to communicate with each other Show less

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  MSC Consulting

  Aug 2018 - Nov 2018

  Dynamics Navision Consultant

  1) I took the consultant role within the application team for Dynamics NAV (including 3rd party applications such as Jet Reports, Qlikview). Reporting to the NAV Project Manager, l provide effective delivery of consultancy, through quality of implementation and delivery and knowledge of Microsoft Dynamics NAV products and services2) Also a team player working closely with other members of service delivery, i.e. Managed Services and other NAV consultants and Developers3) Consulting – covering all aspects; including presales and supporting the sales team, product, demonstrations, analysis, implementation and training of end users utilizing primarily Dynamics NAV 2013, 2016, 2018, D365 BC 4) My Main DutiesInstall, Configure Microsoft Dynamics NavisionSetup SQL Server at client endSet up Navision Application Server for clientsBusiness and process analysis Documenting ‘as-is’ and ‘to-be’ within accurate and detailed scoping documentsLiaising with developers and clients – act as a point of communicationDocumentation skillsStrong understanding of Microsoft Dynamics NAV 2009/2013/2015/2016Experience of providing Pre-Sales Demonstrations Experience of working on full life cycle implementations across multiple versions of Dynamics NAVUnderstanding and knowledge of core Microsoft Dynamics NAV modules Microsoft SQL Server CertifiedAbility to create high quality functional documentation and strong requirements gathering skills5. Module Experience General Ledger Banks Fixed Assets Sales & Marketing Purchase & Payables Inventory Warehouse (Basic & Advance) Manufacturing Show less

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  Carlett Crest Capital Sdn. Bhd.

  Dec 2018 - Jun 2020

  Microsoft Dynamics NAV / Navision & D365 Business Central Consultant

  1. Certified Microsoft Business Solutions Navision Consultant with nearly 19 years of experience in Functional & Technical Design system workflow for process mapping. Navision SDLC experience of Nav 3.0, Nav 4.0, Nav 5.0, Nav 2009, Nav 2013, Nav 2016, Nav 2017, Nav 2018 & D365 BUSINESS CENTRAL2. Proven skills in facilitating the data migrations of Dynamics Navision Databases, analysis, design, development and implementation stages of various Microsoft Dynamics - Navision implementation 3. Demonstrated acumen in rendering the functional expertise in designing & implementing Microsoft Dynamics Navision and new functionality development for Navision4. Adept at mapping client’s requirements, custom designing solutions & troubleshooting for complex information systems management 5. A project planner with expertise in spearheading implementation initiatives, ensuring delivery of projects within the time and cost parameters6. Excellent communication and interpersonal skills with proven abilities in resolving complex retail management, hardware and software related issues 7. Interacting with the client for system study, requirements gathering, analysis and scoping. 8. Overseeing the architecture and design the solution for the project9. Handling the customization's and implementations of Microsoft Dynamics Navision10. Preparing the documentation for the customization & training material for customer for the new development11. Facilitating the process setup and monitor project progress, Executing the code review, debugging & troubleshooting the application12. Managing smooth implementation and testing of the application at client location, extending post go-live application maintenance support to the client13. Leading the team in various phases of application development14. Apply Implementation Methodology for Navision – Business Stream, Data Stream, Training & Dynamic Data Stream, Onsite Consulting, Remote Support, Data Migration incl Opening Balances Show less

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  Calsoft Systems

  Jun 2020 - now

  Microsoft Dynamics NAV/D365 BC Associate Consultant/Customer Support Engineer (Remote)

  1. The Primary part is to provide level 2/3 Support to wide range of Microsoft Dynamics NAV & D365 Business Central (BC) Customers.2. Being able to diagnose & resolve any Functional/Technical problems such as Errors found in Data Processing or System Setup Issues, Business Processes Review.3. Providing support & assisting in maintaining in the smooth running of Helpdesk by logging cases.4. Work closely with developers to ensure implementations are in line with transition standards.5. Assist in scoping and delivering new Change Requests.6. Provide training to new and existing customers on how to use Business Central, as well as providing training on new features and upgrades.7. For issues that are not readily fixable, log and escalate issues to our Internal Developers, support consultant will actively manage the tickets and liaise with both end users developers.8. Collaborate with Customers to analyze and address requirements and provide solutions to issues reported.9. Develop, execute, and verify test plans, create scripts scenario's for functional testing based on User Acceptance Criteria & conduct UAT along with end users.10. Create and maintain documentation including user manuals, how-to guides, and FAQs11. Work to achieve SLA targets per customer and deliver on the Support Team’s KPIs.12. Adherence to standard tools, processes, and practices as definedSecondary Responsibility:1. Provide first hand assistance to fellow consultants implementing Business Central by accepting tasks such as Assistance in System Setup, Parameters Review, Conducting Training to End Users, Creation of User Manuals by keeping Client's Business Environment and Customizations to be captured in User Manual's.2. Work with Project Managers and Senior Consultants to support rollouts of D365 BC projects.3. Support collection, analysis and documentation of business requirements, system design and data collection.4. Execute UAT. Show less