Aimee Canfield, CPP

Experience

• 

  Mercy Health System

  Jul 2000 - May 2001

  Patient Accounts Biller

  Record and verify medical claim information to be submitted to commercial insurance companiesTelephone communication with providers, insurance companies, government agencies, patients, and coworkersResearch billing error claimsProcess insurance carrier refundsResearch credit balancesEducate admissions, registration staff on billing issuesResearch and respond to all mail requests from insurance companies, providers, and patientsSort and distribute all incoming mail

• 

  St. Luke's Hospital Duluth MN

  Jul 2001 - Jan 2002

  Patient Billing Specialist

  Responsible for the complete, accurate, and timely processing of all charges, billings, and payments of non-patient (third party) related accountsProcess corrections and adjustments as receivedProcess billing statements to clients for current month's chargesContact insurance companies regarding payment of claimsUtilize customer service skills to assist patients and insurance companies regarding billing inquiries

• 

  Mercy Health System

  Feb 2002 - Oct 2004

  Patient Accounts Lead

  Train, schedule, assign and quality check the work of employeesEnsure consistency, uniformity, and understanding throughout the departmentEnsure appropriate applications of administrative proceduresReport on department quality and prepare recommendations for improvementsProvide fast and accurate responses to department issuesAudit and evaluate adjustments to authorize write-offsWork various patient account reportsPerform all other duties of the Patient Account Biller

• 

  Dean Health System

  Jan 2005 - Jul 2005

  Customer Service Representative

  Act as a liaison between the patient and other business areas by providing assistance on the phone to ensure high quality patient/registration and account servicesFollow up on patient, registration, and insurance claim issuesResearch and respond to all mail requests from patients and insurance companiesMake outgoing calls to patients and insurance companies to resolve past due balances Keep current on work queues

• 

  Milton Propane Inc

  Jul 2005 - Jun 2012

  Customer Service/Human Resource Representative

  Completed biweekly payroll processing Completed and filed quarterly 941 and annual 940 tax returns Researched and processed employee withholding orders including support orders, tax levies, bankruptcies, and creditor garnishmentsImplemented multiple third-party payroll processors (ADP, Paychex)Managed benefits administration, including health, dental, and 401K benefits, for the corporate office and six off-site locations (multiple states), requiring extensive telephone and email communications with all levels of employeesScreened, interviewed, and recommended prospective employees for employmentCompleted new hire reportingCompleted employment/salary verificationsManaged and reconciled multiple company bank accountsProcessed billing statements to customers for current month’s charges Approved and posted account transactions, adjustments, and payments Ran credit checks and determined credit terms for new customers Served as a back up to the Customer Service Rep. at each off-site location Show less

• 

  Kwik Trip, Inc.

  Aug 2008 - Aug 2010

  Retail Co-worker

  Support the efforts of the Store Leader in maintaining a quality service experience for our customers in a profitable manner for Kwik Trip IncProvide superior customer service, greeting and thanking each customer for their business and processing transactions in a timely and accurate mannerMaintain a quality store image through cleanliness, merchandising, and product availability

• 

  SSM Health Care

  Jun 2012 - Feb 2014

  Corporate Credit Balance Representative

  Responsible for the complete, accurate, and timely processing of all charges, billings, and payments of patient accounts Processed billing statements to patients for current month’s charges Recorded and verified medical claim information to be submitted to insurance companies Trained, scheduled, assigned and quality checked the work of employeesEducated admissions and registration staff on billing issuesOral and written communication with providers, insurance companies, government agencies, patients, and coworkers to reduce accounts receivable Approved and posted account transactions, adjustments, and payments Researched billing errorsResearched credit balances and processed account refunds Acted as a liaison between the patient and other business areas by providing assistance to ensure high quality patient/registration and account services Show less

• 

  Sub-Zero Group, Inc.

  Feb 2014 - now

  Process weekly bargaining unit (Union) and bi-weekly salaried workforce payrolls for 1500+ multi-state employees across the U.S.Process special yearly payrolls including executive bonus, profit sharing contribution, non-qualified excess profit sharing, and executive deferred Produce federal, state, and local tax payments to the appropriate agencies in a timely mannerResearch and process employee withholding orders including support orders, tax levies, bankruptcies, and creditor garnishments Manage HRIS system to comply with changes and updates to union contracts including wages, PTO accruals, and pension contributionsTroubleshoot and resolve issues within the HRIS system and make recommendations for improvementsManage employee timesheets and PTO accruals/balancesAudit and assist with new hire onboarding, terminations, job, pay, and address changes, employee transfers, promotions, and benefit elections Manage and prepare monthly union reporting and related payment submissionPrepare and reconcile payroll related journal entries to the automated GL (general ledger) Develop, manage, and administer SOPs to ensure consistency, uniformity, and understanding throughout the departmentsProduce ad-hoc reports for management and other departments Complete new hire reporting and employment/ salary verificationsAssist management with company audits from various agencies Quickly resolve employee concerns/inquiries regarding their benefits, pay, and withholdings Attend seminars, workshops, and webinars to increase subject matter expertise, keep compliant, and obtain continuing education credits Show less

  • Human Resource Generalist

    Nov 2022 - now

  • Human Resource Coordinator

    Nov 2021 - Nov 2022

  • Senior Payroll Specialist

    Jan 2018 - Oct 2021

  • Payroll Specialist

    Feb 2014 - Dec 2017