Patrick Esper

Experience

• 

  Acropolis Hotel Lebanon

  Sept 2006 - May 2008

  Night Manager

  - Responsible for all night operations during overnight shift hours.- Provides guidance and leadership to front office team members.- Manages sell-outs and inventory and maximizes hotel revenue.

• 

  Portemilio Hotel and Resort

  Jun 2008 - Feb 2009

  Assistant Front Office Manager

  - Management of arrivals, departures and reservations in the hotel.- Training and supervision of a multilingual team to provide high-quality service.- Handling customer's complaints and resolving customers issues in a professional manner.

• 

  Regency Palace Hotel

  Sept 2009 - Jun 2011

  Senior Front Office Supervisor

  - Employee training and development to improve team performance.- Proactive problem solving to maintain customer satisfaction.- Coordinate staff activities and ensure quality customer service.- Collaboration with other departments to ensure effective coordination and transparent communication.

• 

  Emirates

  Aug 2011 - Mar 2024

  Purser

  - Overall management of all resources. (time, product and people).- Provide feedback, guidance and direction tonall team members to ensure high standards are met as they apply to customers, safety and overall performance onboard.- Demonstrate business awerness through responsible decision making and problem solving.- Effective crew management: task coordination, conflict resolution.- Ensure thay the team have effective communication to resolve issues and ensure the best experience. Show less

• 

  Portemilio Hotel and Resort

  Apr 2024 - Sept 2024

  Front Office Duty Manager