Sohini Dey

Sohini Dey

Process Executive

Followers of Sohini Dey205 followers
location of Sohini DeyHyderabad, Telangana, India

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  • Timeline

  • About me

    Data Analytics, Business Intelligence, CX

  • Education

    • Netaji Institution

      2010 - 2012
      Intermediate + two Computer Science
    • International Institute of Information Technology Bangalore

      2022 - 2023
      Masters Degree Data Science Data Science

      Data Science course from IIITB

    • Institute Of Engineering and Management

      2012 - 2015
      Bachelor of Computer Science Computer Science 7

      Pursued graduation from IEM Kolkata with computer science.

  • Experience

    • Cognizant

      Sept 2016 - Jul 2017
      Process Executive

      Obtain data from US financial big data set and process those to file Mortgage.End to end validation prior client check.Encouraged and elevated as a Quality Analyst.

    • Genpact

      Oct 2017 - Dec 2020
      Community operation specialist

      As a community operations specialist at Genpact for one of the leading social media giants, wherein my primary responsibility involved keeping the client's social media in check and handle escalations. I provided translation of contents from the SOUTH ASIA, & INDIA markets. Relay concepts and ideas between languages I analyse market trends and propose social media insights to enhance user experience. In the span of three years at Genpact, I have been recognised thrice and garnered accolades for exemplary performance. Show less

    • Wipro

      Dec 2020 - Jun 2021
      Product Specialist

      Evaluate content for Monetisation of Social media.Dig deep to establish brand safety for sensitive contents.Conduct substantial research on the trending contents and flag it according, thereby enhancing user experience.

    • Electronic Arts (EA)

      Jun 2021 - now
      TOS Administrator II

      Addresses live challenge of the players from worldwide, mitigate the concern to enhancegaming experience.Review and investigate reports of infracting player behavior following Terms ofService policies & procedures.Provide support to other departments and studios through handling scheduled requests.Annalise game anomalies and report as required, complete threat and risk assessmentson product.Weekly Queue dashboard presentation with global team.

  • Licenses & Certifications

    • Crisis Management

      Harvard ManageMentor
    • Lean Six Sigma Yellow Belt

      Advanced Innovation Group Pro Excellence (AIGPE™)
      Jul 2023
    • Lean Six Sigma White Belt Certification

      Advanced Innovation Group Pro Excellence (AIGPE™)
      Jul 2023
    • Unconscious Bias

      Genpact
    • Information Security and Data Privacy

      Genpact
    • Data Science Programming Bootcamp

      UpGrad
      May 2022
    • Lean Digital

      Genpact
    • Genpact Integrity Certification

      Genpact
  • Honors & Awards

    • Awarded to Sohini Dey
      SD Legends Electronic Arts Jun 2023 One of the top 3 performers in entire Electronic Arts.
    • Awarded to Sohini Dey
      Bronze for Q3 2018 Genpact For exemplary performance and demonstration of Genpact Values.