Sohini Dey

Experience

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  Cognizant

  Sept 2016 - Jul 2017

  Process Executive

  Obtain data from US financial big data set and process those to file Mortgage.End to end validation prior client check.Encouraged and elevated as a Quality Analyst.

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  Genpact

  Oct 2017 - Dec 2020

  Community operation specialist

  As a community operations specialist at Genpact for one of the leading social media giants, wherein my primary responsibility involved keeping the client's social media in check and handle escalations. I provided translation of contents from the SOUTH ASIA, & INDIA markets. Relay concepts and ideas between languages I analyse market trends and propose social media insights to enhance user experience. In the span of three years at Genpact, I have been recognised thrice and garnered accolades for exemplary performance. Show less

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  Wipro

  Dec 2020 - Jun 2021

  Product Specialist

  Evaluate content for Monetisation of Social media.Dig deep to establish brand safety for sensitive contents.Conduct substantial research on the trending contents and flag it according, thereby enhancing user experience.

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  Electronic Arts (EA)

  Jun 2021 - now

  TOS Administrator II

  Addresses live challenge of the players from worldwide, mitigate the concern to enhancegaming experience.Review and investigate reports of infracting player behavior following Terms ofService policies & procedures.Provide support to other departments and studios through handling scheduled requests.Annalise game anomalies and report as required, complete threat and risk assessmentson product.Weekly Queue dashboard presentation with global team.