Mark Wickersham

Experience

• 

  U.S. Navy

  May 1987 - Jun 1994

  Operations Specialist

  Three years active duty service serving aboard two ships and three years of sea time. Duties performed; navigation, weapons, anti-air and submarine warfare, communications and intelligence. Finished last four years in the reserves while attending the University of Toledo.

• 

  The Andersons

  Jun 1990 - Feb 1996

  Building Supplies Manager

  Managed building supplies department and staff. Inventory, merchandizing product, deck design and sales. Designed and ordered Andersen windows for homeowners and contractors.

• 

  IKON Office Solutions

  Feb 1997 - Aug 1999

  Senior Technical Support Analyst

  Technical services engineer for Alkon software ensuring proper installation and support for customers.

• 

  Alkon

  Aug 1999 - Aug 2000

  Technical Services Engineer

  Installed and supported Alkon software for customers. Network administrator for local office in Dublin.

• 

  Community Choice Financial, Inc.

  Aug 2000 - Jul 2014

  Responsible for the oversight of IT staff to develop and execute business driving technology. Manage IT department supporting corporate office and store operations. Exchange, server, PBX and call center administrator including infrastructure and operations manager. Vendor manager for telecom services local and LD including Internet and security.

  • IT Director

    Jun 2007 - Jul 2014

  • IT Operations Manager

    Aug 2000 - Jun 2007
• 

  Gulfstream Aerospace

  Jul 2015 - now

  • Senior Manager Collaboration Services

    Jan 2020 - now

  • Senior Manager IT Field Deployment and Support

    Jul 2016 - Jan 2020

  • Information Technology Project Manager

    Jul 2015 - Jul 2016