Kote Ratnakumar

Experience

• 

  Inspirisys Solutions Limited (formerly Accel Frontline Limited)

  Sept 2016 - Jan 2019

  IT Helpdesk Support Engineeer

  • TrendMicro antivirus installations, troubleshooting of virus attacks & update issues.• Install, configure new laptops, new hardware, and handover to the users.• Supporting the users in web meetings and cisco jabber/VC Meetings • Expertise in technical issues, password resets, window re-imaging• Managed the team and provided support to team in resolving the critical issues.

• 

  CMS IT SERVICES Pvt. Ltd.

  Feb 2019 - Nov 2022

  Senior Customer Support Engineer(P03)

  • Coordinating with network team while installation of VC Devices• Assembled & troubleshooting of desktops, MFP & LaserJet printers. • Supported the customers while browsing the internet and working on PCs.• Cleanly maintained the workplace, systems and monitor the network connectivity

• 

  Statosphere it services pvt limited

  Dec 2022 - now

  Senior Service Desk Analyst

  • Providing technical support to end-users on call, teams chat, and on remote. • Creating Active directory users on the windows server and managing user profiles • Manage, and monitor network performance and ensure optimal functionality. • O365 Administration, Support to office applications and BitLocker management. • SCCM installation and managing software installation from software center. • Assist with the setup and maintenance of user accounts and profiles. • Collaborate with other IT professionals and vendors on various projects. • Implement and enforce security policies and help the users with VPN Setup. • Troubleshooting MS Teams, Excel, and Outlook and all MS O365 app issues• Asset management and inventory Show less