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Udishman Mudiar

Udishman Mudiar

System Engineer

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location of Udishman MudiarBengaluru, Karnataka, India

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  • Timeline

  • About me

    Staff Support Engineer | Cybersecurity

  • Education

    • National Institute of Technology Silchar

      -
      Bachelor of Technology - BTech Computer Science

  • Experience

    • Tata Consultancy Services

      Jul 2012 - Aug 2015
      System Engineer

      Worked as a SCOM engineer. Worked on alerts, SCOM patching, importing Management Pack, managing basic overrides. Also worked in creating automation using PowerShell.

    • Amdocs

      Aug 2015 - Apr 2016
      Administrator

      Worked as a SCOM administrator. It involved managing the SCOM infrastructure completely from Management Servers, Gateways and Agents. Along with that a large part of the work was to onboard line of business into monitoring. Extensively worked in Management Pack tuning and development via Console and VSAE. Built various reports in SCOM using SSRS for organization wide consumption. Developed various PowerShell automation like Health Checkup Scripts, Schedule Maitenance Mode, Agent Health Reports etc. Show less

    • Microsoft

      Apr 2016 - Mar 2024

      • Work with Support Engineers and Support Escalation Engineers on escalated issues which include code defects/design changes/crash dumps analysis etc.• Providing inputs to the engineering team on the bugs, communicate directly with GES Escalation Engineers (GES) to help ensure timely and effective resolution of issues and questions raised by the worldwide support teams.• Work with engineering team to test fixes and new features and provide feedback.• Debug Windows application crash, high memory, high CPU etc. using tools like WinDBG, TTD, WPR, DebugDiag, PerfView etc.• Debug Linux application crash, high memory, high CPU using tools like gdb, valgrind, truss, strace etc.• Languages used to review codes are C++ and C# for Windows based application and C and C++ for Linux based application.• Along with the tools mentioned above, the other tools which are used to diagnose problems are ETL, Process Monitor, Process Explorer, SQL Profiler, WireShark, Postman etc.• Work on development projects specially using PowerShell and Shell Scripting.• Conduct weekly case bashes worldwide to review long running and complex product issues.• Conduct weekly triages worldwide on how a problem has been resolved, what traces to analyze, how to analyze etc.• Create Knowledge Base Articles.• Mentor Support Engineers to clear SME accreditation.• Mentor Support Engineers and Support Escalation Engineers on career path progression to other roles.Participate in hiring program for the team. Show less The job involves indepth troubleshooting of almost all System Center Products like SCOM, SCSM, SCORH, SCVMM. A major part of the time is also spent on Cross Platform Monitoring in SCOM involving various flavours of UNIX but primarily LINUX. This requires a good understanding of the Linux Operating System. Needless to say I spent lot of time with Windows Operating System as well (Hyper-V, Networking, DNS, Active Directory). Also work on SQL typically debugging Stored Procedures, basic performance troubleshooting. As a part of troubleshooting use various tools like SQL Profiler, WireShark, WinDBG, ProcMon, Process Explorer etc. Additional skills is knowledge on building PowerBI reports for the team to track various KPIs of the team.Deliver weekly triages to Global Microsoft Team and training for new hires.Work in building new PowerShell scripts for the team and customer. Also write basic Shell Scripts. Show less

      • Escalation Engineer

        May 2022 - Mar 2024

      • Support Escalation Engineer

        Mar 2020 - May 2022

      • Support Engineer

        Mar 2017 - Mar 2020

      • Support Engineer

        Apr 2016 - Mar 2017

    • SentinelOne

      Apr 2024 - now
      Staff Support Engineer

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Udishman Mudiar
      ACE Star Performer H2 Microsoft Sep 2019 The Architects of Excellence (ACE) Award conducted twice in a year, is the pinnacle of recognition at CSS India.
    • Awarded to Udishman Mudiar
      Quarterly Q4 Customer Hero Champion Microsoft Jun 2019 The CSS Quarterly Customer Hero Champion recognition is for engineers and advocates who received the most consistent positive customer feedback in Q4 to-date and demonstrated the CXF customer expected behaviours (CARE) and the additional behaviours of efficiency, collaboration and creating high quality experiences.
    • Awarded to Udishman Mudiar
      Quarterly Q3 Customer Hero Champion Microsoft Apr 2019 The CSS Quarterly Customer Hero Champion recognition is for engineers and advocates who received the most consistent positive customer feedback in Q3 to-date and demonstrated the CXF customer expected behaviours (CARE) and the additional behaviours of efficiency, collaboration and creating high quality experiences.
    • Awarded to Udishman Mudiar
      Quarterly Q2 Customer Hero Champion Microsoft Jan 2019 The CSS Quarterly Customer Hero Champion recognition is for engineers and advocates who received the most consistent positive customer feedback in Q2 to-date and demonstrated the CXF customer expected behaviours (CARE) and the additional behaviours of efficiency, collaboration and creating high quality experiences.