Euler Oliver 🇲🇽

Experience

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  Delnosa Plant IV Delco Electronics Subsidiary

  Jan 1995 - Jan 1996

  Manufacturing Process Engineer

  Surface Mount Process Responsible

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  Ericsson Mexico

  Jan 1997 - Jul 2015

  - Strategic consulting, including business plan & sales strategy development- execution- Develop growth plans and strategy for region assigned customer units. Ensure execution of the developed strategy owned by the relevant leadership teams and selected priorities (Governance)- Business intelligence reports on competitors and customers - 8 direct reports- Oversaw all Professional Services business development activities within Ericsson new possible customers (Iusacell, Nextel, Axtel & Maxcom); worked closely with key account managers in the development of sales strategies. Provide Sales Support for Current Customer Accounts Oversaw all Network Deployment and Integration Services business development activities within Ericsson new possible customers (Iusacell, Nextel, Axtel & Maxcom); worked closely with key account managers in the development of sales strategies.4 direct reports Oversaw all Deployment and Integration Services business development opportunities within customer Telcel, Elaborating and negotiating competitive offerings with the customer Responsible for Telcel GSM & TDMA radio base and “Minilink” Microwave equipment sales - Telcel GSM & TDMA Subsystems sales responsible- 4 direct reports Responsible for Telcel TDMA radio base and “Minilink” Microwave equipment sales

  • Business Strategy Manager - Latin America & Caribbean Region at Ericsson Telecommunications

    Jun 2010 - Jul 2015

  • Professional Services Pre-Sales Support Manager

    Apr 2009 - May 2010

  • ND&I Business Development & Sales Support Manager

    Jan 2005 - Mar 2009

  • Senior Sales Account Manager

    Jan 2003 - Jan 2005

  • Senior Sales Account & Contract Manager

    Jan 2001 - Jan 2003

  • New Products Senior Sales Account Manager

    Jan 2000 - Jan 2001

  • Sales Account Manager

    Jan 1997 - Jan 2000
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  Schneider Electric

  May 2016 - Oct 2018

  Opportunity Portfolio Manager

  • Prepare and animate SOC (Solution Opportunity Committee) meetings.• Coach Business representatives to ensure opportunities raised in SOC meet qualification criteria.• Manage Portfolio of large opportunities and ensure mandatory information is accurate and up-to-date in bFO (bridge Front Office).• Plan and schedule business transformation project timelines, define milestones and track project deliverables using appropriate tools.• Motivate, Support & Challenge all key stakeholders to achieve business transformation project goals.• Ensure project deliverables meet company’s standard and contract requirements.• Minimize exposure and risk on projects.• Develop recommendations for the successful implementation of each transformation work stream, including project ownership and measurements.• Identify and drive process improvement initiatives within the Execution Center• Define and lead standardization of processes across the country within the Execution Center. Show less

• 

  AT&T

  Oct 2019 - now

  Senior Specialist in Customer Relationships

  •Acts as customer point of contact for management of service issues ( USA accounts: KPMG, Accenture, Fujitsu, Unisys, Meta, Xerox, TATA)•Collaborates with sales, network, operations, and affiliates to develop customer specific action plans to address service issues and or billing escalations,•Develops service agreements and provide reports/tools to measure performance-based on those agreements•Interacts with customers prior to and or after sale to develop and maintains positive customer relations• Is held accountable for resolving customer issues to ensure customer satisfaction•Has independent authority to escalate to whatever level as necessary to expeditiously resolve customer complaints•Uses online tools to extract, analyze and customize data for stewardship reports that include provisioning, maintenance and billing items•Analysis of performance data drives the actionable items to support customer needs, including development of programs to minimize churn•Responsible for bringing resolution to issues, engaging other depts. as necessary and being champion for status reports back to customer•Uses various systems to troubleshoot problems and determines possible resolution or department to refer problem to•Promotes use of on-line servicing and billing tools with the customers as an alternative approach to resolve customer issues. Educate customer on use of servicing tools•Oversees the implementation of customer projects which fall outside for the National Project Management scope by developing a written project plan to matrix- manage the project across applicable Centers of Excellence Show less