Carolin Arnold

Experience

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  Galileo Processing

  Oct 2006 - Sept 2009

  Software Engineer

  - Developed software for pre-paid and credit card transaction processing- Developed Python scripts for file processing- Led C and PL/SQL projects, ensuring effective cross-team communication and timely completionProgramming Languages: C, PL/SQL (Oracle 10g), SQL, Python

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  CGI Information Systems and Management Consultants (Deutschland) GmbH

  Feb 2010 - Jan 2013

  Lead Consultant

  - Supported development of software solutions for a multinational bank- Planned and developed risk assessment solutions in accordance with new government regulations- Led data collection and transformation project for crucial risk assessment requirements

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  SAS Institute in Deutschland, Österreich und der Schweiz

  Feb 2013 - Dec 2016

  Technical Consultant

  - Supported development of text analytics within the German-speaking world- Developed tailored text analytics solution for a government organization to automate complaintanalysis and provide targeted recommendations- Enhanced text mining interface for medical equipment error report analysis- Customized sentiment analysis solution for major insurance provider

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  University of Maryland

  Jan 2017 - May 2020

  PHD Graduate Student - Teaching Assistant

  - Led discussion sections for introductory level courses- Held office hours to provide one-on-one help to students- Graded assignments, quizzes and exams.

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  Simmons University

  Sept 2020 - May 2021

  Social Work Intern - Student Affairs Office

  - Provided outreach to students on Leave of Absence from Simmons University to assesstheir mental status and identify ways to maintain connection to the Simmons Community- Provided support to a diverse group of undergraduate students around challenging academicissues and psychosocial stressors- Attended Campus Assessment, Response, and Evaluation (CARE) meetings to collaboratewith other departments around coordinating care and planning for students with complexissues- Developed improvement plans for communications between the Student Affairs office andother offices and departments across campus around complex student concerns- Provided data and visualizations to illustrate patterns in reasons for students taking a leaveof absence to facilitate discussions about possible interventions and improvements Show less

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  Cambridge Health Alliance

  Sept 2021 - May 2022

  Social Work Intern - Adult Outpatient Psychiatry Department

  - Provided mental health services to patients of the Department of Adult Outpatient Psychiatryserving the populations of Malden, Chelsea, Revere, Everett, Winthrop (MCREW)- Connected patients to resources in and outside of CHA when appropriate- Coordinated with other treatment providers to ensure the best possible patient care- Documented patient encounters in EPIC- Attended and contributed to team meetings of the MCREW Adult Outpatient PsychiatryDepartment- Participated in educational seminars discussing cases and theoretical approaches, includingpresenting cases for discussion Show less

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  Crisis Text Line

  Dec 2022 - now

  Crisis Counselor (Volunteer)

  - After successfully completing 30 hour intensive training, provided short term crisis support to help bring texters from a hot moment to a more cool and calm state- Assessed every texter’s risk of harming themselves or others- Used skills such as active listening, rapport building, collaborative problem solving, and psycho-education to connect with texters and help them identify a path forward