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Parvez Shaikh

Parvez Shaikh

Center Head

Followers of Parvez Shaikh355 followers
location of Parvez ShaikhPune, Maharashtra, India

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  • Timeline

  • About me

    Senior Lead - Customer experience | Service Delivery | Voice | Sales | IVR | Debt Management |Chat

  • Education

    • Tolani College of Commerce Share e Punjab Society Plot No 151 Mahakali Caves Road Andheri E Mumbai 400 093

      -
      Bachelor of Commerce - BCom Accounting and Finance

  • Experience

    • KEERTI SOFTWARE AND HARDWARE INFOTECH PRIVATE LIMITED

      Nov 2001 - May 2006
      Center Head

    • End 2 End Solutions

      Jun 2006 - Aug 2009
      Corporate Trainer

    • Hutchison 3G

      Sept 2009 - Apr 2010
      Executive

    • St. Angelo's Professional Education

      Sept 2010 - Sept 2011
      Center Manager

      Managed training center

    • Vodafone

      Dec 2011 - Feb 2017

      Handled UK Voice operations - technical process with direct and indirect span of 165 Billing and charge UK voice operations

      • Assistant Manager

        Sept 2014 - Feb 2017

      • Team Leader

        Dec 2011 - Aug 2014

    • Vodafone Idea Limited

      Feb 2017 - Dec 2019
      Manager

      Handled Blended Enterprise operations for fixed line data and voice. Mobility blended Enterprise operations and social media complaints.

    • Bajaj Finserv

      Dec 2019 - now

      Customer experience | Service Delivery | Voice | IVR | Sales | Chat | Debt Management | Wallet Handling Customer Experience| Service| Sales

      • Senior Lead

        Oct 2021 - now

      • Senior Manager

        Dec 2019 - now

  • Licenses & Certifications

    • Agile foundation

    • Management Communication - Presenting in Business

      Harvard Business School
      Nov 2021

    • Quantitative Methods

      Harvard Business School
      Nov 2021

    • ITIL

      PeopleCert
      Nov 2017
      View certificate certificate

    • Master of Business Administration (Working Executives)

      NMIMS Global
      Nov 2022
      View certificate certificate

    • Management Communication - Planning Communication

      Harvard Business School
      Nov 2021

    • Management Communication - Writing in Business

      Harvard Business School
      Nov 2021

    • Mathematics for management

      Harvard Business School Online
      Jan 2022

  • Honors & Awards

    • Awarded to Parvez Shaikh
      Heroes Bajaj Finserv Mar 2021 For Excellently managing all voice queue's and delivering 98+ Cr service to sales
    • Awarded to Parvez Shaikh
      Debutant Award Bajajfinserv Apr 2020 For valuable contribution to the organisation.
    • Awarded to Parvez Shaikh
      Best Individual Contributor Vodafone Idea August 1, 2019
    • Awarded to Parvez Shaikh
      Best Individual contributor Vodafone Idea January 1, 2019
    • Awarded to Parvez Shaikh
      Industry Digital Award for Digital transformation in Enterprise back office CDO Summit October 1, 2018
    • Awarded to Parvez Shaikh
      Debutant Award Vodafone Idea Oct 2017
    • Awarded to Parvez Shaikh
      Best Operations Manager for the quarter Vodafone October 1, 2016
    • Awarded to Parvez Shaikh
      Extra miler Award for the quarter Vodafone Shared Services July 1, 2016
    • Awarded to Parvez Shaikh
      Best Team Award Vodafone UK October 1, 2015
    • Awarded to Parvez Shaikh
      Excellence award of the quarter Vodafone April 1, 2014 Best team leader
    • Awarded to Parvez Shaikh
      Excellence Award for the quarter Vodafone Dec 2013 Best Team leader
    • Awarded to Parvez Shaikh
      Megastar Award for the quarter Vodafone Dec 2013
    • Awarded to Parvez Shaikh
      Best Perfomer and Winner of the exclusive Trip to UK competition Vodafone UK December 1, 2012
    • Awarded to Parvez Shaikh
      Outstanding performance and lasting contribution Vodafone UK October 1, 2012