Lionel A.

Experience

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  WNS Global Services

  May 2012 - Apr 2014

  Upgrading and selling Vodacom products to existing business clients.Handling escalations of customers upgraded cellphone lines.Increased monthly sales revenue by 25% through the implementation of targeted sales strategies and leveraging CRM tools to streamline customer interactions and follow-up processes.Increased sales revenue by 25% through the development and execution of targeted sales strategies, leveraging CRM tools to track customer interactions and identify growth opportunities. Show less responsibilities as customer care agent:investigating and resolving customer account queries.providing accurate information on products and services.making sure customers unresolved queries are resolved to increase customer loyalty and a credible reputation to the vodacom brand. team leader dutiesensuring that daily and monthly targets are met.ensuring company policies and procedures are communicated to team members.handling customer escalations and complaints.managing staffing needs.motivating team members to the achievement of targetscoaching team members and giving necessary feedback in areas of developmentsending daily stats report to team members and management on team performance. Show less

  • Sales Consultant

    Apr 2013 - Apr 2014

  • Customer Service Representative

    May 2012 - Apr 2013
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  Amazon

  May 2014 - Jun 2017

  Resolution team leader

  Directed a team of 15+ support specialists, achieving a 25% increase in first-call resolution rates.Directed a resolution team of 15 members, achieving a 25% increase in first-call resolution.Directed a resolution team of 15 members to achieve a 95% issue resolution rate.

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  TiAuto Investments (Pty) Ltd

  Jul 2017 - Jan 2020

  Senior Sales Executive

  Drove a 25% increase in annual sales revenue by devising and executing targeted sales. Strategies, leveraging CRM tools to analyze customer a 25% increase in annual sales revenue.Executing targeted sales strategies, leveraging CRM tools to analyze customer data, identify new market opportunities.Streamline the sales pipeline, enhancing lead conversion rates by 30%.Achieved a 20% increase in annual revenue by developing strategic sales initiatives, negotiating high-value contracts, and consistently meeting quarterly sales targets. Show less

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  Probe Group

  Jan 2020 - Mar 2022

  External sales representative

  Working closely with other departments and finding opportunities to cross sell.Achieved a 25% increase in quarterly sales by implementing targeted outreach strategies, leveraging CRM tools, and conducting market analysis to identify high-potential clients.Developed and delivered over 150 presentations annually, utilizing PowerPoint and other multimedia tools to increase client acquisition by 25%.

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  Africa Floorcare

  Apr 2022 - May 2023

  External sales representative

  Analyzing my sales trend and identify declining/increasing volumes of products purchased/spend.Offering product training to customers and ensure follow-up product awareness sessions.Increased regional sales by 25% within six months through the development and execution of a targeted sales strategy, utilizing CRM tools to track client interactions and analyze market trends.Increased sales revenue by 25% within six months by establishing and nurturing relationships with over 100 new clients, leveraging CRM tools to track and manage customer interactions effectively. Show less

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  Freelance

  Jun 2023 - Apr 2025

  Freelance Sales Representative

  Successfully implemented customized solutions using Microsoft programs, leading to a 25% boost in client productivity within a 6-month timeframe.Prioritized client needs through the development and execution of project plans, resulting in a 25% rise in customer satisfaction rates.Delivered strategic consulting services to clients, achieving an average 25% increase in operational efficiency by utilizing data analysis, market research, and tailored business strategies.Demonstrated expertise in driving client success through the utilization of Microsoft programs and strategic planning.Consistently exceeded client expectations by providing innovative solutions and delivering measurable results. Show less

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  Apart Distribution

  May 2024 - Mar 2025

  Regional Sales Representative