Chris Payne

Customer Service Officer

1000 followers

Sydney, New South Wales, Australia

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Timeline
About me
Insurance Broker | Client Manager | GSA Hospitality | Client Obsessed |
Education
- NIBA College
  2015 - 2015
  TEIR 1 - Insurance Broking Compliance Distinction
  The ability to apply laws and regulations that are relevant to the general insurance industry whilst being able to apply relevant principles and codes of practice.Learning to identify and analyse client objectives, needs, financial situations and risk profiles through the preparation of submission for new business according to organizational and legislative requirementsMonitoring client insurance requirements by determining client needs, establishing communication with client and… Show more The ability to apply laws and regulations that are relevant to the general insurance industry whilst being able to apply relevant principles and codes of practice.Learning to identify and analyse client objectives, needs, financial situations and risk profiles through the preparation of submission for new business according to organizational and legislative requirementsMonitoring client insurance requirements by determining client needs, establishing communication with client and identifying and reviewing information whilst learning how to effectively negotiate with clients during the claim process and to insurers. Show less
- NIBA College
  2012 - 2013
  TEIR 2 Cert III in Insurance Broking Insurance
  Analyse the specific features of the general insurance market and discusses the place of the insurance industry in the wider economic and financial environment.Identifying specific features of the General Insurance Code of Practice, including the role of the Code.Developing methods and practices in customers disputes and claims handling .
- William Clarke College
  2001 - 2006
- ANZIIF
  2017 - 2017
  ANZIIF (SNR ASSOC) CIP, DIPIB DIP InsIB
Experience
- BJ Ball Group Ltd
  Feb 2007 - Jun 2011
  Customer Service Officer
  -Provide support to the Customer Service Manager, assisting with more complex sales solutions.-Assisting in resolving inter office/customer conflicts and negotiating positive outcomes.-Successfully establish and build strong business relationships with clients and customers.-Account management and reconciliation-Arrangement paper samples for evaluation by prospective corporate customers, graphic designers, and printing press operators.-Coordination of the Customer Relationships Management database – entering and updating client profiles and sales history.-Organisation of company promotional mail-outs in line with commercial objectives and timing.-Coordination of rosters and time sheets for company staff-Liaising with internal managers to meet KPI's set monthly Show less
- GJ ATKINS & ASSOCIATE S
  Jun 2011 - Jan 2012
  Office Administrator
  -Document administration, including data input, preparation of correspondence,reports & specifications-Development of correspondence to internal offices and external client’s -Auto Cad-Maintenance of administration written procedures and guidelines -Adhoc duties-Account reconciliation-Administration support to office team
- Omnisure
  Jan 2012 - Nov 2020
  - Account Manager
    Jan 2017 - Nov 2020
  - Account Executive
    Nov 2014 - Jan 2017
  - Broker Assistant
    Jan 2012 - Nov 2014
- Insurance Advisernet Australia
  Nov 2020 - Apr 2021
  Account Manager
- Ii-A
  May 2021 - Mar 2023
  Account broker
- Quantaco
  Apr 2023 - Feb 2024
  Account Manager
- GSA Insurance Brokers
  Feb 2024 - now
  Client Manager
  Hospitality Insurance Broker with focused solutions for Restaurants, Publicans, Pub Groups, Hotels, Accommodations, Clubs, late-night trading venues.
Licenses & Certifications
- Insurance Broker
  ANZIIF
  Nov 2017