Elena Mesa Garcia

Experience

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  CSC

  Aug 2002 - Jun 2017

  Technical Consultant on Document Management solution for pharma sector (FirstDoc), based on Documentum, for the areas of Quality Management and Research and Development, as well as the publication module in the pharmaceutical sector.Responsabilities:✔️Collaboration with pharmaceutical clients, implementation and configuration of FirstDoc solution and Documentum layer, ensuring smooth navigation, task management, and collaboration.✔️Simplification of Research and Development (R&D), Quality and Manufacturing (Q&M), and Quality Management System (QMS) processes.✔️Analyze customizations and integrations based on client needs to enhance the solution.✔️Support and configuration of publishing systems (TRS Publisher/TRS Viewer/ISM) for electronic document publishing, ensuring compliance with regulatory standards.✔️Direct communication with the client to clarify doubts and understand new requirements.✔️Maintain strong client relationships through open dialogue and prompt response.Areas:- FirstDoc QM, FirstDoc RD, TRS Publishing- TrackWise, LIMS, WebCenter, Register Interfaces- MS Office, Word, Excel, Power BI- Documentum, Index Server, DA, Webtop, JMS, DFC, WDK- SQL- JIRA Atlassian- Java Show less As a Service Delivery Manager / Technical Consulstant for a quimical company, I had following responsabilities:✔️Delivered outstanding support and maintenance for the DUPONT Content Management System (Documentum), ensuring optimal performance and user satisfaction.✔️Delivered support for training system (PRiSM) and support the users. ✔️Established direct client communication, understanding and meeting needs.✔️Established backlog priorization according with the impact.Areas:- Documentum, Index Server, DA, Webtop, JMS, DFC, WDK- SQL / Oracle- MS Office, Word, Excel- Remedy- PRiSM- Java Show less

  • Technical Consultant

    Jun 2013 - Jun 2017

  • Service Manager / Technical Consultant

    Aug 2002 - Sept 2013
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  DXC Technology

  May 2018 - Aug 2022

  As a Service Delivery Manager (SDM) specializing in FirstDoc and TRS Publishing systems for a pharmaceutical client, my role involved ensuring efficient service delivery and client satisfaction. ✔️ Establish and maintain strong client engagement with a pharmaceutical client.✔️ Generate reports on service performance, presenting them to both clients and internal stakeholders.✔️ Lead and manage service teams responsible for supporting Document Management Solution based on Documentum for Quality and Regulatory modules, TRS Publishing and integrations with other modules.✔️ Provide guidance, direction, and mentorship to team members.✔️ Collaborate with technical teams to resolve complex issues✔️ Monitor adherence to GXP good practises, regulatory guidelines and industry standards.✔️ Manage the budget allocated for service delivery and optimize resource allocation and cost-effectiveness.✔️Identify areas for process optimization and efficiency enhancement.Areas:- FirstDoc QM, FirstDoc RD, TRS Publishing- TrackWise, LIMS, WebCenter, Register Interfaces- MS Office, Word, Excel, Power BI- Documentum, Index Server, DA, Webtop, JMS, DFC, WDK- SQL- JIRA Atlassian- Java Show less As a Business Analyst working on the DXC LSCP Solution for Quality and Regulatory Compliance in the pharmaceutical domain, my role involved critical tasks related to optimizing processes and ensuring adherence to regulatory standards:✔️ Collaborate with stakeholders, including quality assurance teams and regulatory experts to define the roadmap for Content Management solution for Regulatory and Quality.✔️ Elicit, document, and analyze business requirements related to quality management and regulatory compliance.✔️ Work closely with technical teams to design solutions within the DXC LSCP framework for QM and RD modules.✔️ Understanding of pharmaceutical regulations and standards such as FDA 21 CFR Part 11, GxP (Good Practice guidelines).✔️ Coordinate User Acceptance Test (UAT) activities with end-users.✔️ Conduct training sessions on using the DXC LSCP Solution effectively.✔️ Identify risks related to system changes or non-compliance. Show less

  • Service Delivery Manager

    Jun 2017 - Aug 2022

  • Business Analyst

    May 2018 - May 2020
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  IQVIA

  Aug 2022 - Mar 2024

  Senior Business System Analyst / Product Owner

  As a Senior Business System Analyst / Product Owner role on Submission Content Management solution development, I had following responsabilities:✔️Stakeholders and SME engagement to define the roadmap strategy on RIM SCM based on Salesforce.✔️Collaborate with international teams, including developers, testers, and UX/UI experts. ✔️Create, prioritize, and maintain the product backlog on JIRA and explain to development and QA teams.✔️Lead for the integration between RIM SCM and Publishing Systems.✔️Work closely with the Scrum Master and development team to facilitate the Agile process.✔️Facilitate and participate in user acceptance testing (UAT) with the Quality Assurance team.✔️Collaborate in workshops and training sessions to show new functionalities.Areas:- Salesforce lightning/Azure/MuleSoft- Attlasian JIRA and Confluence - Agile Framework- Justmind, invision, Lucid chart- REST API, Postman- Ms Word, Powerpoint, Excel Show less

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  Hiberus

  Aug 2024 - now

  Business Analyst - Retail Industry