Ryan Chang

Experience

• 

  Galaxy Software Services

  Jul 2000 - Jul 2005

  Deliver Knowledge Management System Project for Ministry of Examination.Including proposal bidding, System infrastructure design, System Analysis, Project management in resource and time. 1. Single Sign On software product development and architecture design and it's lifecycle design and develop.2. Accomplish Single Sign On project of Bureau of National Health Insurance.3. Accomplish Single Sign On project of Taipei City Government. As a Defense Industry Reserve Duty into GSS R&D department.1. Single Sign On system development.2. Knowledge Management System development.3. New technology study and implementation - Sharepoint, MS Commerce Server，PKI，Information Security.

  • Project Manager

    Jul 2004 - Jul 2005

  • Product Manager

    Jul 2003 - Jun 2004

  • System Analyst

    Jul 2000 - Jun 2003
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  Volvo Car Taiwan

  Aug 2005 - Aug 2016

  IT Manager job takes the same responsibilities.1. Accomplish the Service+ App for new car and afterservice.2. Implement the central CRM project - CSS project. 3. Complete the My Volvo launch project.4. Integration of Audatex and DMS system5. Reduce phone cost 20% by replacing PBX and using SIP system.6. Work with APAC team to deliver HQ projects.Volvo Selekt Manager duty is as below:1. Introduce the Volvo used car brand - Volvo Selekt to Taiwan market.2. Complete the Volvo Selekt Dealer Network Development from 0 to 9. The dealer sales from 0 to 500 Millions a year.3. Build the global and local Volvo Selekt guideline.4. Annual budget allocation and strategic marketing planning. 5. Implementation of the advanced Road Side Assistance Service and Call Center with Mapfre.6. Assistance of the implementation for Volvo extended warranty service. 7. Work with Volvo HQ to deliver projects. Show less 1. Fulfill IT requirements from end users.2. Manage out-sourced third party vendor.3. Work with Global IT team to ensure the National Sales Company daily operations.4. Dealer Management System maintenance.5. Develop New Car Sales Development system.6. Using IBM Cognos to build Business Intelligent System for the new car sales.7. Implement Global SAP system for Finance and Purchase module.8. Service JDPower module & Dealer Management System integration.9. Complete project of IT infrastructure and office layout transfer from Ford Lio Ho to Volvo Car Taiwan.10. New warehouse IT infrastructure and system transformation. Show less

  • IT & Volvo Selekt Manager

    Jan 2014 - Aug 2016

  • IT and Field Manager

    Jan 2013 - Dec 2013

  • IT Manager

    Aug 2005 - Dec 2012
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  Chihlee Institute of Technology

  Sept 2006 - Jan 2007

  Adjunct Lecturer

  Teaching Data warehouse for the forth-year university students.

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  Modena Motori Taiwan Co. Ltd

  Sept 2016 - now

  IT Manager

  Digital Transformation : 1.Plan and transfer all manual process into digital applications using C#/Microsoft .Net RWD/MS SQL and Python 2.Roll out DMS: CDK-Autoline system in importer and 3 dealers. 3.Build enterprise wide e-invoice solution. 4.Roll out enterprise HR system. 5.Roll out Robotic Process Automation(RPA) - Using Automation Anywhere to reduce operation cost up to 30%. 6.Analyzing sales and marketing processes for Salesforce implementation Infrastructure Management: 1.Setup Active Directory Infrastructure for central and all branches. 2.Migrate Email system to Exchange online and sync to AD. 3.Move to Microsoft Office 365 solution including office/Teams/Forms/Power BI and other applications. 4.Setup thin AP between Taichung & Kaochiung 5.Establish backup solution using Acronis 12. 6.Move all servers to Hyper-V solution in Hyper-converged infrastructure(Nutanix).People Management of 6 team members: 1.Management and recruit team members. 2.Security Guards and vendor managementProject Management Assist Taichuang new Ferrari showroom planning and setup. Setup IT security policy & infrastructure CRM Program Management Working Process Improvement & Management Autoline change management and first line help desk Show less