Muhammad Razzaq

Experience

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  Beit Alsadu Kuwait

  Jan 2006 - Jan 2006

  Technical Support
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  Touristic enterprises kuwait

  Jul 2007 - Nov 2008

  Technical Support Staff
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  Gulf Takaful Insurance Company

  Nov 2008 - Oct 2012

  IT Support Specialist

  • Installing and configuring Windows Server 2003 and Windows Server 2008.• Installing all kinds of Hardware and Software in a PC.• Installing Windows components including IIS to customized hard drive locations and Terminal Services.• Installing and configuring anti-virus software, service packs, security patches, TCP/IP and software applications.

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  AREF Investment Group

  Oct 2012 - Oct 2023

  Systems Administrator

  • Installing and configuring Windows Server 2003 and Windows Server 2008 & 2012, 2019.• Installing all kinds of Hardware and Software in a PC.• Administrator for Active Directory, Exchange Server (2003 & 2007, 2010) Microsoft Office 365, Microsoft Dynamics AX and Centralized File systems.• Installing Windows components including IIS to customized hard drive locations and Terminal Services.• Installing and configuring anti-virus software, service packs, security patches, TCP/IP and software applications.• Configuring, monitoring, and documenting backup procedures.• Smooth operation of network infrastructure. • Providing IT support to all users including hardware and software.• Troubleshooting Preparation of new Desktops and Laptops.• Keep an eye on daily backup and advise Head Office in case of any problems.• Keep an eye on servers and advise Head Office in case of any problems• Coordinate with Service Provider in case of any problems in lease line or communication lines• Arranging quotations for new equipment in concurrence with Head Office and• Installing new devices in Network in concurrence with Head Office.• Health checkups for computers, servers, printers, and other peripherals.• Configuring switches, firewalls, access point, printer, computers, scanners, servers • Troubleshoot all sorts of IT related problems with servers, computers, and other systems• Maintain a list of all the IT software and hardware items in the Inventory• Provide support & train company staff on various software, e.g. outlook, word, excel, power point etc.• Provide technical procedural training to new employees• Trouble shooting network connectivity issues.• Researching network topics as needed. عرض أقل

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  Advanced Technology Company

  Oct 2023 - now

  Senior Support Engineer