Muhammad Razzaq

Muhammad Razzaq

Technical Support

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  • Timeline

  • About me

    Senior support engineer at ATC

  • Education

    • Pakistan school and collage kuwait

      2002 - 2004
      Computer Science

      الأنشطة والجمعيات:Cricket HSSC: In Computer Science from Pakistan School & College Rumaithiya, Kuwait (2004)

    • Pakistan School Collage Kuwait

      2000 - 2002
      Computer Sciences

      الأنشطة والجمعيات:Cricket SSC: In Computer Science from Pakistan School & College Rumaithiya, Kuwait (2002)

    • Virtual University of Pakistan

      -
      Bachelor of Science - BS Computer Science 3.10

      Bachelor: Bachelor’s Degree in Computer Science

  • Experience

    • Beit Alsadu Kuwait

      Jan 2006 - Jan 2006
      Technical Support
    • Touristic enterprises kuwait

      Jul 2007 - Nov 2008
      Technical Support Staff
    • Gulf Takaful Insurance Company

      Nov 2008 - Oct 2012
      IT Support Specialist

      • Installing and configuring Windows Server 2003 and Windows Server 2008.• Installing all kinds of Hardware and Software in a PC.• Installing Windows components including IIS to customized hard drive locations and Terminal Services.• Installing and configuring anti-virus software, service packs, security patches, TCP/IP and software applications.

    • AREF Investment Group

      Oct 2012 - Oct 2023
      Systems Administrator

      • Installing and configuring Windows Server 2003 and Windows Server 2008 & 2012, 2019.• Installing all kinds of Hardware and Software in a PC.• Administrator for Active Directory, Exchange Server (2003 & 2007, 2010) Microsoft Office 365, Microsoft Dynamics AX and Centralized File systems.• Installing Windows components including IIS to customized hard drive locations and Terminal Services.• Installing and configuring anti-virus software, service packs, security patches, TCP/IP and software applications.• Configuring, monitoring, and documenting backup procedures.• Smooth operation of network infrastructure. • Providing IT support to all users including hardware and software.• Troubleshooting Preparation of new Desktops and Laptops.• Keep an eye on daily backup and advise Head Office in case of any problems.• Keep an eye on servers and advise Head Office in case of any problems• Coordinate with Service Provider in case of any problems in lease line or communication lines• Arranging quotations for new equipment in concurrence with Head Office and• Installing new devices in Network in concurrence with Head Office.• Health checkups for computers, servers, printers, and other peripherals.• Configuring switches, firewalls, access point, printer, computers, scanners, servers • Troubleshoot all sorts of IT related problems with servers, computers, and other systems• Maintain a list of all the IT software and hardware items in the Inventory• Provide support & train company staff on various software, e.g. outlook, word, excel, power point etc.• Provide technical procedural training to new employees• Trouble shooting network connectivity issues.• Researching network topics as needed. عرض أقل

    • Advanced Technology Company

      Oct 2023 - now
      Senior Support Engineer
  • Licenses & Certifications

    • Microsoft Certified Systems Engineer (MCSE)

      Oct 2005
    • FCP_FGT_AD-7.4 - FCP - FortiGate 7.4 Administrator

      Fortinet
    • FCP_FMG_AD-7.4 - FCP - FortiManager 7.4

      Fortinet
    • Anti-Money Laundering Training

      KPMG
      Nov 2014
    • Cisco Certified Specialist - Collaboration Core

      Cisco
      Dec 2021
      View certificate certificate
    • Cisco Certified Networking Professional -Enterprise

      Cisco
      Nov 2020
      View certificate certificate
    • Cisco Certified Specialist - Enterprise Core

      Cisco
      Nov 2020
      View certificate certificate
    • Anti-Money Laundering Training

      KPMG
      Dec 2013
    • Cisco Certified Specialist - Enterprise Advanced Infrastructure Implementation

      Cisco
      Sept 2020
      View certificate certificate