James Mwangi

Experience

• 

  PURPLE ROYAL AUCTIONEERS

  Sept 2020 - Jan 2022

  Account Collections Manager

  - Contact debtor by calls, sms and emails to negotiate settlement of non- performingloans.- Maintain a high portfolio penetration rate by making 80-100 calls per day.- Maintain and monitor accounts on daily basis to ensure collection portfolio iswithin the accepted limits.- Accurately capture all debtor interactions and keep a track of debtor status.- Provide regular reports to the team leader and attend weekly meetings to reviewcollection progress.- Identify and escalate severely delinquent debtors and non-paying accounts to thefield collection team.- Attempt to resolve all debtor complaints and escalate any unresolved issue to theteam leader and operations manager. Show less

• 

  Moi Teaching and Referral Hospital

  Feb 2022 - now

  Health Administrative Officer (HAO) -intern

  - Developing timely monthly and submission of reports to M&E.- Facilitating general activities geared at ensuring the clinical and administrative teams perform their duties smoothly. - Ensure availability and efficient utilization of supplies : this includes following up orders for ICT equipment, furniture, stationery, among other items.- Making follow up on repairs and maintenance of equipment.- Facilitating departmental meetings which includes monthly, quarterly, adhoc and annual meetings.- Ensure compliance with minute taking etiquette.- Attending directorate and sectional meetings related to duties and ensuring activity reports are submitted to the respective heads.- Conducting daily ward rounds.- Ensuring implementation of the various ISO standards.- Taking care of the general welfare of customers, reporting any complaints or compliments made daily to the Corporate Communications Unit. - Ensuring staff report on time, perform their duties efficiently and that their welfare issues are addressed. Show less