Mallory McClain

Experience

• 

  Music City Networks

  Sept 2006 - Feb 2007

  Fan Club Coordinator

  • Updated and maintained websites, fan clubs and social media accounts for a roster of over 20 recording artists• Moderated fan club bulletin boards and forums• Administrated website contests and giveaways• Fulfilled online orders from artists’ web stores • Provided customer support and technical website service to customers and fans

• 

  Gibson, Inc.

  Mar 2007 - now

  • Manage a team of seven Dealer Service Representatives, providing training, coaching, and development opportunities • Major projects include launching Salesforce B2B dealer portal, customer and item master maintenance, orderbook management, trade agreements and pricing, business process mapping and improvement• Administrator of Salesforce CRM across the Dealer Service, Consumer Service, Cultural Influence teams, including onboarding new users, creating custom dashboards and reports, integrating new features and functionality Show less • Supervise a team of seven Dealer Service Representatives (mix of in-office and remote since 2020)• Major projects include ongoing implementation and training on Dynamics365 ERP, product lifecycle management, call center training, orderbook management, Salesforce CRM implementation and B2B portal development• Serve as Dealer Service Representative for Sweetwater, as well as house accounts (charity donations, industry accommodation orders, entertainment relations, D2C, D2X)• Coordinate daily with directors and supervisors of Consumer Service, Business Development, and Dealer Product Specialists to further Commercial Team goals Show less • Data entry of orders and scheduled order plans in ERP• Acknowledged and updated POs through EDI and B2B portals• Provided updated product availability, pricing, specs and ETAs to authorized dealers via phone and email • Processed Return Merchandise Authorization and warranty parts requests• Created and maintained build files for e-commerce accounts • Coordinated with Business Development Manager and Dealer Product Specialist teams to ensure compliance with planograms to exceed territory sales targets• Generated dynamic reports for superiors and dealers for open orders, backorders, new orders, scheduled orders • Managed key accounts (Guitar Center, Musician’s Friend, Music & Arts) as well as house accounts (employee sales, promotional giveaways, industry accommodations, entertainment relations, D2C) • Managed US and Latin America independent accounts Show less • Coordinated and booked travel, including commercial and charter flights, private limo service, domestic and international hotels for CEO and Board of Directors• Managed all incoming documents to CEO including contracts, invoices, expense reports, and mail, and processed accordingly• Managed Outlook calendar of CEO, arranging meetings with direct reports, candidates, channel partners, artists, as well as media appearances• Coordinated Board of Directors meetings, sales meetings, conference calls, industry events, holiday parties, and dinners for CEO and other executives• Served as gatekeeper for CEO, managing correspondence via phone, email and letters Show less • Processed and shipped all incoming and outgoing parcels and mail using Fed Ex and USPS• Audited Fed Ex bills for the entire company, billing charges to the appropriate departments• Coordinated with the executive assistant to the CEO for various executive projects and errands• Maintained an inventory of office supplies for the entire office, seeking out low-cost and green alternatives whenever possible• Served as the primary backup to the executive assistant to the CEO and the receptionist• Primary point of contact for vendors and contractors, overseeing building remodeling, redecorating, maintenance and organization projects• Managed Outlook calendars for and maintained organization of all corporate conference rooms Show less

  • Dealer Service Manager

    Jul 2022 - now

  • Dealer Service Supervisor

    Jul 2020 - Jun 2022

  • Team Lead, Relationship Managers

    Nov 2019 - Jul 2020

  • Dealer Relationship Manager

    Sept 2013 - Jul 2020

  • Executive Assistant To Chief Executive Officer

    Apr 2013 - Sept 2013

  • Office Services Coordinator

    Mar 2007 - Apr 2013