Luca Semeraro

Experience

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  Datamatic SpA Milano

  Aug 2013 - Jan 2014

  Client Support - Back Office Logistic and claims

  - Data entry of articles returned as failures in the company database through Lotus Notes and AS400 software- Expertise in assisting customer needs, applying methods of verifying customer satisfaction, complaintsmanagement procedures, listening and interpersonal communication.- Evaluation of credit and / or replacement of the product to the customer.- Familiarity with a wide range of products and knowledge of their corporate codes. Possible check of theproducts returned as failures.- Familiarity with shipments, freight couriers and related documents (transport documents, etc.) Show less

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  Manutan Group

  Feb 2014 - Mar 2022

  Support and manage a customer portfolio of International and local groups like ABB, The Swatch Group, Saint-Gobain, DHL, Google being the key interface between the customer and all relevant divisions in the company.My main tasks:- Management of KA level clients with European and local framework agreements- Business Plan and risk management development and presentation- Market and competitors analysis and knowledge - Achieving client success via effective questioning, objection handling and competitive selling- Internal and external stakeholders management- Continuous improvementFinding a solution for every customer’s need and studying the European market in order to provide a big range of solutions, are in my opinion the best ways to satisfy our customers and make every contact with us a unique experience.The pillars of the philosophy I love to share with colleagues and customers are the recognition of our strengths, the ability to laugh at ourselves, the capability of learning continually and the desire of celebrating our victories together. Show less

  • Senior Key Account Manager

    Feb 2014 - Mar 2022

  • Key Account Manager - European Agreements Germany

    Apr 2014 - Dec 2015

  • Customer Care Manutan Germany & Switzerland and KAM support

    Feb 2014 - Apr 2014
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  Google

  Apr 2022 - now

  • Senior Key Account Manager @Google

    May 2024 - now

  • Key Account Manager, Lead Generation @Google

    Apr 2023 - May 2024

  • Agency Account Manager

    Apr 2022 - Apr 2023