Annie Mae Platter

Experience

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  Jamba Juice

  May 2003 - Dec 2006

  Assistant Manager
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  Seattle Pacific University

  Oct 2008 - Jun 2012

  Editorial and Administrative Intern

  Intern Copy Editor and Writer for University Publications; write, research, fact check, interview, and transcribe for the prospective student magazine "etc", blogs, department newsletters, event publications, commencement information, etc. General office assistant; year end close out duties, handling sensitive information, organizing project archives, building excel sheet for 30 years of performance group information, answer phones, brainstorming, running errands, and making the coffee

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  Amazon

  Sept 2012 - Sept 2013

  Digital Video Games Technical Account Manager

  Digital Video Games Content Specialist (Contract) included multi-tasking on various levels, troubleshooting binary ingestion of PC and MAC digital games downloads, and site management of HTML, SQL, and image editing. • Ensured product quality assurance while coordinating with vendors to streamline and enhance Amazon customer experience standards. • Management of the Amazon Indie Digital Game Store; vendor account setup and management of confidential contractual and financial information, and dark project information. • Cloudberry setup up and resolution for international SFTP maintenance.Systems Data Analyst (Contract)Data entry, structure, and analysis; required discipline, attention to detail, self-motivation, and consistent communication between analysts, system development engineers, and project manager. Show less

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  True North Service, Inc

  Sept 2013 - Sept 2016

  Technical Support Engineer, Post Launch Support at T-Mobile

  Project management and quality assurance for driving internal product fixes and updates for post-launch product support. • 1 Application, 50+ million users, 4 platforms: Technical documentation, testing, VP level reporting.• Quality assurance testing, engineering/developer support through issue validation, log capturing, and ticket management. • Digital Messaging for T-Mobile App Portfolio: internal systems operations, validation, and troubleshooting. • Maintains support of the application and all associated tools with a daily customer base of over 27 million users.• Oversaw 45,000+ manual user test cases, paving the way for automation. Show less

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  Mobica

  Sept 2016 - Aug 2017

  Release Manager

  The Release Manager ensures the product delivery criteria is defined, communicated, and approved by all stakeholders. • Manage stakeholder expectations, risk analysis, and incident management. • Maintain release documentation: test reporting, build archive, and change inventory (all features, bug fixes, etc.). • Real-time incident management with multi-level reporting including issue retrospective. • Multi-time zone, cross-cultural team management; up to 93 team members across 3 time zones. • Agile-Scrum: 2 week delivery cycle on 3 platforms with 50+ million users. Show less

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  Robert Half

  Jun 2018 - May 2019

  Project Manager

  Technical Project Manager & Efficiency Engineer HMA Access - January 2019 - July 2019Technical project management: Managing the overall scope and delivery for a multi-vendor production data migration for print and electronic delivery of healthcare information partnered with provider payment processing. Review and reset timelines, road map, expectations, cross-level communication, reporting, and project expectations.AMS, October - November 2018Talent resourcing, interviews, and survey resulting in staff strategy map for increased productivity and team collaboration.Boeing HR; June - September 2018Integrated Project Manager focusing on the 2nd Century Human Resource Global Enterprise Systems Software Development.• Multi-level project reporting, enterprise project strategy, and cross-team collaboration for the 2CHR Program. • Manage Human Resource leads and subject matter experts: resourcing, multi-phase project scheduling, and task management. Show less

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  America Medic & Science (AMS), LLC

  Dec 2018 - Dec 2019

  HR Strategist

  Establishing the HR Department for a leader in the international nutraceutical industry; health, fitness, and fertility supplements.

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  Neal Analytics

  Nov 2019 - Apr 2021

  Technical Project Manager

  Scrum master leading international teams for a variety of data science projects related to business intelligence, data analysis, and software engineering. Primary point of contact for the clients in order to troubleshoot their needs and clearly communicate expectations to all levels of stakeholders. Following agile methodology, managing budgets, and ensuring successful project delivery with excellence.

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  Agiliant

  Apr 2021 - Oct 2021

  Project Manager

  Partner with the Chief Technical Officer, Service Delivery Manager, and Help Desk Manager to lay the foundation for the technical supportcompany’s first Project Management Organization● Training the offshore procurement specialist while overseeing all client facing projects

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  Nortal

  Nov 2021 - Oct 2022

  Technical Project Manager

  - Amazon Corporate Security: manage and establish the roadmap for a long term effort to update, migrate, and refactor system tools- Grew the project from a 3 person team with a single deliverable to a 12 person international team with 5 project angles- Built the original project into a program while on-boarding and growing our team globally- Partnered with internal Project Management Organization to run global trainings on authentic consulting, upward management, andinternational communication- Training project managers and new hires in Nortal and Amazon system tools and Agile governance Show less

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  TruPlay Games

  Dec 2022 - Sept 2024

  Release Manager

  - Managed the launch and release cadence for a children’s subscription based gaming platform. - Published 40+ unique games, comics, and videos in 10 months through Google and Apple Stores. - Managed iterative delivery cycles and calendars for business, marketing, games studio, and engineering publications. - Project Manager for the company website.- Project Manager for the customer support team.- Project Manager for the on call dev ops team.

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  The Walt Disney Company

  Nov 2024 - now

  Release Manager & Senior Business Analyst