Michel ABDO

Experience

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  Al Kafaat hospitality school

  Sept 2014 - Jun 2019

  Food Server

  Completed 400 hours of internship annually to fulfill academic requirements.Gained experience in various roles including server, traiteyr agent, kitchen assistant, and event catering.

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  Al kafaat catering

  May 2015 - May 2018

  Agent de traiteur

  -Food preparation in collaboration with chefs to develop menus (if necessary). -Customer service (plat du jour, salade bar, decoupage, flambage).-Post-event cleaning to ensure cleanliness and preparation for the next use. On the second year, additional responsibilities have been added:planning and coordinating catering events for clients, managing events to ensure customer satisfaction, equipment management to ensure proper functioning and coordination of repairs if necessary. Show less

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  Couqley Lebanon

  May 2018 - Sept 2019

  Head waiter

  -Greeting and seating customers.-Taking orders, providing recommendations, upselling.-Serving food and beverages, cheking on customers.-Handling payments, clearing tables and setting up for the next customers.-I have received training and improved my skills.

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  Grand Hills Hotel & spa

  Sept 2019 - Jan 2020

  Receptionist

  -Greeting guests as they arrive at the hotel, ensure that guests they feel comfortable using hotel's services and facilities.-Answering phone calls and responding to emails.-Reservation, Check-in and check-out.-Assisting with administrative tasks such as data entry and filing.-Handling financial transactions such as processing payments and issuing receipts.

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  Couqley Lebanon

  Jun 2020 - Sept 2020

  Assistant Manager

  -Assisting the manager in overseeing daily operations: including coordinating schedules, delegating tasks.-Training and developing staff and ensuring that all employees are working efficiently and effectively.-Ensure that all products are always available, ordering, stocking, and organizing inventory.-Handling customer complaints professionally and efficiently.

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  La finca hotel

  Jan 2021 - Feb 2021

  Réceptionist de nuit

  -Checking in and checking out guests.-Assisting with housekeeping and cleaning duties.-Responding to guest inquiries and requests.-Conducting security checks.

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  Al Bustan Hotel & Spa

  Mar 2021 - May 2021

  Housekeeper

  -Cleaning and maintaining guest rooms, ensuring rooms meet hotel standards.-Restocking supplies and keep track of inventory levels for cleaning supplies and guest room amenities.-Reporting maintenance issues.

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  Rimal Lebanese Restaurant

  Jun 2021 - Aug 2022

  Serveur

  -Greeting and seating customers.-Taking orders, providing recommendations, upselling.-Serving food and beverages, cheking on customers.-Handling payments, clearing tables and setting up for the next customers.

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  Rimal Lebanese Restaurant

  Aug 2022 - Oct 2023

  Responsable de salle

  As a “responsable de salle” my main tasks are supervising the daily operations of the restaurant.My responsibilities include:-planning and organizing activities, managing personnel (scheduling, conflict management, employee supervision and motivation),-managing customers (greeting, handling complaints, improving the customer experience),-managing operations (maintaining cleanliness, ensuring equipment is functioning properly), and -managing inventory (food, beverages, supplies and equipment).In summary, I am responsible for customer satisfaction and the success of the establishment by effectively managing operations and personnel. Show less

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  Adaptel Paris

  Oct 2023 - Dec 2023

  Réceptionniste de nuit
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  Nestlé Nespresso SA

  Jan 2024 - Jan 2024

  Conseillé de vente
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  Lenôtre

  Apr 2024 - now

  • Commercial Assistant

    Sept 2024 - now

  • Chargé traiteur évènementiel polyvalent

    Apr 2024 - Aug 2024