Amin AlHaj ( ATD®,CTDC®,CDFOM®,CDCE®, DCOM®,PMP®,CCNA®)

Experience

• 

  Natcomm

  Dec 2002 - Oct 2003

  Network and Maintenance Engineer

  • Handling the computer maintenance including Hardware/Software troubleshooting.• Specify, design, and install networks including routers, switches, and cabling.• Build and manage the computer LANs for the Ministry of Health in different departments and sites.• Install, configure, and troubleshoot Windows 2000 Servers & Workstation Professional.

• 

  Bank AlJazira | بنك الجزيرة

  Nov 2003 - now

  Leading a team of 20+ engineers and technicians, responsible for supporting multiple data center facilities ranging from 250kW to 400kW of IT load, along with pan KSA computer room facilities, both the whitespace and grey space, in regards to design, operation, and migration, and acting as a Critical Environment Manager (CEM) / Floor Manager ensuring that all requirements in terms of power, cooling, space, and connectivity are controlled and available as per standards and not exceeding the facility design limits. Also responsible for facility upgrades and rehabilitation across the bank network, below is a list of key activities:• Maintain and manage IT facilities assets inventories related to Data Centers and Data Rooms.• Manage and maintain Branches' Data Rooms as per the latest technology standards, including site, cabling, power, and cooling standards.• Review and update all the Support and Maintenance SLAs and contracts with a variety of vendors, Original Equipment Manufacturer OEMs, and Managed Service Providers (MSPs), and ensure that the SLAs are properly executed across all the service providers.• Develop the data center maintenance programs that cover all required types of maintenance (Preventive, Corrective, Predictive).• Ensure that all maintenance programs are carried out in the Data Center as planned to ensure the highest level of availability and performance according to the business needs and strategy.• Continuously monitor the data center facilities' health status to proactively increase resiliency and reduce the downtime to any system.• Monitor the data center capacities for Space, Power, Cooling, and Telecom (SPCT) ensuring that consumption is within the range, and none is exceeded.• Administrate the electromechanical equipment lifecycle management (HVAC, Diesel Generators, Fire Suppression, UPS, etc.) and rehab as required to ensure the highest levels of equipment performance. عرض أقل • Conduct a proactive role with users and customers in resolving electromechanical availability and system issues.• Monitor IT Facilities to reduce downtime to any system affecting users and customers.• Review and update support and maintenance contracts.• Ensure that all regular health checks are carried out on all facility network components to deliver the highest degree of performance possible and availability according to the agreed policy and strategy.• Make sure SLAs are correctly implemented across all service providers.• Manage cable plant, capacity, and redundancy.• Manage performance of HVAC, fire suppression, Electrical, and cable plant projects and daily operations. • Review, audit, and approve data centers and data rooms' new and rehab designs.• Manage Data Rooms Security (approved access, work performed within Data Centers, audit, integrity)• Manage activities and staff supporting Data Rooms in different Branches and other locations (ATMs).• Overseeing the daily operation of Data Center and data room facilities including running the business-as-usual activities, daily upgrades, changes, and operating procedures, executing new SPCR (Space, Power, and Cooling Requests), document management, and spare parts stocking. عرض أقل • Install, configure, and maintain the company’s network, administer LAN/WAN network, and perform system backups on network’s server.• Install and maintain the company’s operating systems. Analyze and resolve problems associated with server hardware, network, and application software. Troubleshoot and resolve network-related issues on network, Servers, and PC workstations’ operating systems.• Support the implementation of new IT Solutions and Systems.• Provide support to end users on different network issues. Identify and resolve technical problems.• Receive technical support tickets. Track and monitor the action to ensure timely resolution.• Support, monitor, test, and troubleshoot hardware and software problems on LAN. Provide end-users with support for all LAN-based applications. Install and configure workstations. Creates user accounts and maintains security levels and system groups.• Maintain, analyze, troubleshoot, and repair computer peripherals and upgrade hardware/software if required.• Provide technical support services on a short-term time and material basis that include: o On-site product configuration and installation. o On-site troubleshooting. o Network design and specification consultancy. o Site surveys. o Configuration, modem/DSL/WAN links, Internet (web, email, etc.) services, firewall configuration and administration. Security and risk management policies. o Telephony system Avaya PBX. o Installing, configuring, and troubleshooting Windows 2003 Server, Windows 2000 Server & Professional, Windows 98/NT/XP. o Manage Data Center and STC room. o Follow up on the installation, commission, and testing of Fire system, HVAC systems (CRAC/CRAH/ Chiller), Water detection, cabling, and Power systems (UPS/SCE/DPG) for Data Center عرض أقل

  • Data Centre Facility Manager

    Nov 2012 - now

  • IT Data Rooms Manager

    Nov 2007 - Oct 2012

  • Network and Maintenance Engineer

    Nov 2003 - Oct 2007