Naweed Sayed

Experience

• 

  Afghan National Insurance Company

  Feb 2013 - Feb 2015

  IT offier

  Enhanced productivity and work efficiency by delivering robust assistance in network/security management and data storage architecture. Offered exceptional user-level technical support for end-users, computers, and printers. Provided knowledge-rich user-level training for day-to-day applications, involving MS Word, MS Excel, MS Outlook, MS Publisher, Adobe Acrobat, and other basic computer-related skills. Facilitated end-to-end functions surrounding end user system updates and monitoring, including Patch Management, spyware removal, and testing, virus checking, and ensuring backup of data files. Ensured proper maintenance of printers, copiers, and fax machines to avoid any potential hiccups. Performed troubleshooting, Installing, and managing on-site/remote networks within set company standards ● Centralized all branch information systems to the main office, resulting in saving travel time and costs and making branch information quickly accessible Show less

• 

  Information Technology skill set

  Jan 2018 - Jan 2019

  Remote Technician

  Delivered excellent customer service by identifying and resolving complaints in timely manner. Resolved system issues by researching, diagnosing, troubleshooting, and identifying appropriate solutions. Ensured 100% adherence to set standard procedures, while escalating unresolved issues to the appropriate internal teams. ● Received two customer service awards by meeting and exceeding set company and customer expectations.

• 

  MSN Wireless Corp

  May 2018 - May 2019

  Computer Repair Technician

  Completed installation and configuration of peripherals, microcomputer workstations, LAN/WAN components, and printers within time constraints, while ensuring 100% meeting of company standards. Maintained accurate record of repairs and fixes for smooth flow of operations. Conducted day-to-day assigned tasks, while meeting and exceeding set company expectations. Developed positive, healthy, safe, and professional working environment for optimized working experience. ● Achieved employee of the month for three months straight by implementing best practices. Show less