Somodatta Thakur

Experience

• 

  Tata Consultancy Services

  Dec 2016 - May 2018

  Assistant System Engineer

  Process Optimization▪ Spearheaded Google Analytics upgrade (2 yrs); increased efficiency of tracking website activity by 15%▪ Achieved 20%+ decrease in maintenance cost by migrating 100+ reports to the Oracle ERP Cloud▪ Reduced TAT by 40% through legacy data optimization; resolved 50+ critical incidents in 90% SLABusiness Intelligence▪ SPOC for offshore team; conducted 50+ Offsite-Onsite meetings to deploy 300+ warehouse reports▪ Headed a team of 10 on BI Project; implemented top 5 KPIs in a visual dashboard using SAP BO Show less

• 

  Andhra Bank

  Jun 2018 - Jun 2019

  Assistant Manager

  Cash/ATM Management▪ SPOC for 100+ branch ATM related issues; responsible for cash replenishment of INR ~6CR yearly▪ Spearheaded mobilization of chip-based EMV Rupay cards for 2K+ customers in record 22 daysGovernment Scheme Mobilization▪ Ramped up volume of zero balance accounts by 25% in 3 months under PMJDY by awareness drives▪ Increased new subscribers by 20% under Atal Pension Yojana in 3 months by targeted marketingElectronic Fund Settlement▪ Sanctioned in-branch NEFT, RTGS & IMPS transactions; managed 90+ accounts daily worth 90L+▪ Increased cheque clearing efficiency by 10% through duty delegation and resource management Show less

• 

  ApneLog

  Jul 2020 - Sept 2020

  Social Media Manager
• 

  Indian Institute of Management, Lucknow

  Sept 2020 - Apr 2022

  Media and Communication Cell
• 

  Amazon

  Apr 2021 - Jun 2021

  Product Manager

  Key Highlight AreasSmart-Home Product Integration, Second Screen User Experience ( UX ) , B2C Channel Strategy, Product benchmarking, GTM StrategyCX Research & Benchmarking▪ Conducted deep-dive analysis on consumer behavior & needs around second screen usage in presence of TV▪ Proposed 5+ feature enhancements for the FTV app; benchmarked against 6+ competitors’ UI & functionalities▪ Defined 9 use-cases in gamification & social viewing for IOT experience ecosystem using Alexa & Amazon FirestickGTM Strategy for Firestick▪ Analyzed AARRR Funnel to identify potential touchpoints to lower CAC & in-store bounce rates▪ Identified Alexa, Smartphone & prime Touchpoints & Use-cases across buying journey of FTV at retail stores▪ Defined 3 non-Alexa non-capex low-opex strategies showcasing second screen, IOT & experience use cases▪ Designed cost-benefit & implementation ease matrix of use-cases through research and 5+ interviews with sellers Show less

• 

  Deloitte USI

  Jun 2022 - now

  Consultant

  US Healthcare Client Responsibilities• Collaborated with cross-functional teams to streamline the claim processing workflow, enhance customer satisfaction, and increase productivity within the claims department.• Allocated and optimized resources, including project teams, to ensure efficient utilization and successful project delivery within the defined work segments• Identified potential risks, issues, and dependencies specific to claim correction, claim processing, and claims data units within the work segments, developed mitigation strategies, and proactively addressed challenges to minimize project disruptions and maintain project timelines• Established key performance indicators (KPIs) and metrics to track project progress, monitor deliverables, and provide regular reports to project sponsors and stakeholders in the healthcare market• Ensured project deliverables meet high-quality standards by implementing quality control processes, conducting quality reviews, and facilitating knowledge transfer within the work segments.• Established knowledge sharing mechanisms, captured best practices, and promoted knowledge transfer among project teams and across work segments to facilitate organizational learning and continuous improvementOther Firm Initiatives• Collaborated with subject matter experts to create comprehensive thought leadership content on trade finance, enabling the upskilling of internal teams and improving their knowledge in this specialized area.• Supported the creation and maintenance of a knowledge repository on transaction banking , capturing best practices, case studies, and market insights to facilitate internal knowledge sharing and improve client service delivery.• Assisted in formulating and refining the GTM strategy for an intelligent document processing tool, leveraging market research, competitor analysis, and customer feedback to drive adoption and achieve revenue targets Show less