Genevieve Foo

Experience

• 

  Estate Development Ngee Ann Polytechnic

  Feb 2015 - Mar 2015

  Temporary Administrative Assistant

  Assisted in cross-checking and filing invoices.Assisted in keying in data into NPal Database

• 

  DBS Bank

  Mar 2017 - Aug 2017

  Intern

  Worked in the Business Finance (Private Banking) departmentAssisted with monthly reconcilations, sales volume, expenses

• 

  Frasers Property Singapore

  Apr 2018 - Apr 2018

  Customer Service Staff

  Worked for 2 weeks as a Customer Service Staff at the Customer Service Counter at China Square Central. During my time as a customer service staff, I ensured that all lucky draw logistics were well handled at the end of each shift. I made sure all the logs were up to date and that all information was accurate. I also assisted customers with their enquiries and rewards redemptions to ensure they have an enjoyable time at China Square Central.

• 

  InCall Systems Pte Ltd

  May 2018 - Aug 2018

  Call Center Agent

  - Assisted callers with all their queries and ensure that they are able to solve their issues- Walked callers through instructions to troubleshoot their issues such as re-pairing their trackers to their H365 app- Inform the programmer team of any problems that requires in-app diagnosis

• 

  Gong Cha

  May 2019 - Dec 2020

  Tea Barista

  - Ensure customer satisfaction- Maintain store hygiene and cleanliness- Train new part-timers and ensure that they will comply to all SOPs

• 

  Earthlink NTU

  Aug 2019 - Aug 2020

  Treasurer

  - In charge of Earthlink's accounts and constantly maintains the account- Be the liaison person between NTU's Student Affairs Office (SAO) and Earthlink's directors- Liaise with sponsors such as Pacific Light and City Developments Office to get sponsorships for events- Assist and monitor 2 of 10 Earthlink Portfolios to ensure they can meet their goals

• 

  Nanyang Technological University

  Jun 2020 - Nov 2020

  * Ensure transcripts are cleaned up and ready for use* Any other administrative work to assist the team in their research * Conduct Zoom interviews with research participants* Edit Zoom transcripts to show the different pointers of the interview* Ad-hoc work: Literature review assistance* Keep up to date with interview requests

  • Administrative Assistant

    Sept 2020 - Nov 2020

  • Research Intern

    Jun 2020 - Aug 2020
• 

  Octopus8

  Dec 2020 - Jan 2021

  Business Intern

  * Curate blog content for FuturesConnect* Design Wordpress website and create content for our client (NanniesConnect)* Prepare a Business Continuity Plan (BCP) template for charity partner* Assist in web scrapping for data for FuturesConnect

• 

  UBS

  Jul 2021 - now

  Client Account Manager in Onboard team.- Open Wealth Management accounts for High Net Worth clients with NNM totaling more than USD1 billion- Communicate with clients to help them understand account opening forms & process- Work closely with internal and external stakeholders to ensure WM accounts are opened in a timely manner with minimal business risks while ensuring client satisfaction- Minimize business risk by ensuring all documentation are in good order

  • Client Account Manager

    Apr 2022 - now

  • Client Account Manager Trainee

    Jul 2021 - Apr 2022