Ivan Rohroff

Experience

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  First National Bank

  Jan 1986 - Jun 2001

  Service Manager - Wesbank, Firstcard and Web

  Responsibilities:• Design, negotiate, manage and maintain Service Level Agreements with customers• Manage and report on Customer service in accordance with agreed Service Levels • Identify exceptions and agree and manage actions for improvement (SIP)• Improve IT service delivery in a controlled manner• Perform Service Level compliance review sessions with all customers• Conduct customer visits, at all levels in the organisation, maintaining an amicable and trustworthy relationship• Conduct Customer Satisfaction Surveys• Act as interface between IT and Customer, and vice versa, for all IT service related requirements and issues• Ensure that there are good and effective relationships between the IT Organisation and the Customer organisation at all levels (Strategic, Tactical and Operational)• Provide a bridge between the IT Organisation, technical approach, and the Customer who need to fulfil their business objectives• Understand customer business, business drivers and dependency on IT • Escalation Management – Customer IT related escalations• Involvement, from an IT perspective, in Customer initiated Projects• Chairman of the IT Services Forum which deals with Customer requests and IT related Projects, including the responsibility for the process• Show less

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  Alice Bridal Designs

  Jan 2002 - Jun 2004

  Owner

  As a retail business we managed a group of Designers that created a range of Wedding Gowns for the private and corporate customers. We also created and installed stands at all the Expos in Johannesburg displaying our different Products

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  Africote - Eastern Cape

  Jan 2006 - Jun 2009

  Owner

  The Sale and Application of all our available cementious and Floor covering products. We consulted with construction and architects as to the different products and usage

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  Easiturf and Fairview sports Arena

  Dec 2009 - now

  Owner

  I supply and Install Synthetic Turf for Sports and Leisure.We do a large amount of residential properties and we are moving into the large sports projects, Curently involved with supply and install of synthetic grass for the urban renewal projects in the underprivilged areas. We are currently installing 5-a-side soccer fields in The Eastern cape. Looking for Investors to start up a Indoor Soccer Arena in Port Elizabeth

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  Mandela Bay Sports Management Pty Ltd

  Jul 2015 - now

  Business Owner

  We have set up a management company to run Sports Facilities, such as our Fairview sports arena, and others that are in The Pipeline..We are busy sourcing Funds to set up the area. Business plans, Location have all been secured. Hoping to start building early January 2016