Ebrahim Alzaabi

Experience

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  General Authority of Islamic Affairs & Endowments- (AWQAF)

  Sept 2004 - Nov 2011

  System Hardware Engineer

  - Manage PC technicians in repairing desktops and laptops, maintain an efficient working environment and quickly resolve employee issues. - Analyze technical problems, produce estimates, invoice repairs, and order parts. Diagnosed and repaired hardware problems, completely built computer, troubleshoot technical problems, and installed software applications.- Provide support in resolving PC, Printer, and network problems either directly or by phone.Built a special program by using MS. Access & V.B Codes for mosques database, collect the data and analyze it for future needs.- Assisted in the planning of modifications to existing regional network with computer system.Worked with team to redesign and develop major system and computers operations.- Designed and implement new Hardware and software systems to improve performance.Responsible for all systems hardware and software support, as well as maintenance, installed, configured, and provided technical support for all windows operating systems, and maintained LAN/WAN, DSL and TCP/IP. Show less

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  C4 Advanced Solutions

  Nov 2010 - Feb 2012

  Service Desk Supervisor

  - Oversees a team of help desk engineers who offer support for information technology (IT) issues within an organization and other subsidiaries, Also offering assistance to computer users who are experiencing problems, offering training on new computer systems and suggesting new, more efficient ways of working. - Gathering and analyzing statistics, training new help desk staff, ensuring that employees handle issues in a timely manner and setting tasks to priority levels.- Under general supervision, diagnose and resolve technical and end-user problems in a customer service oriented, team environment. Install, maintain and support PC software, hardware and peripherals running.- Proven ability to resolve problems efficiently and effectively, recognizing customers’ competence levels.- Responsible of generating/supporting of PKI (public key infrastructure) which is the most common method on the Internet for authenticating a message sender or encrypting a message.- Support end users in a BlackBerry Internet Service or enterprise-based BlackBerry Show less

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  Emirates Advanced Investments Group LLC

  Feb 2011 - Dec 2014

  Information Security Engineer & Change Manager

  -Provide network, systems, and security experience, knowledge, and solutions in a system and network-diverse environment for all subsidiaries. Protect confidentiality, integrity, and availability of information and information systems. -Leads the design, implementation, operation and maintenance of the Information Security Management System based on the ISO/IEC 27001 series standards, including certification against ISO 27001 where applicable-Initiate, develop, and maintain information security policies and procedures and to ensure that the security strategies are being followed, so as to meet the organizational security goals and standards.-PKI Certificate Manager that provides end-users with a tool that can easily replace or update certificates, providing an updates feature for replacing public signing and encryption certificates and the Certificate Revocation List (CRL).-IT change manager who is responsible for ensuring that the impact of new or upgraded IT systems and projects is managed in an effective way to ensure the delivery of desired business outcomes. Show less

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  Environment Agency – Abu Dhabi

  Oct 2014 - Aug 2015

  Chief Information Security Officer

  - Develop and manage the implementation of entity wide Information Security Strategy and Policy.- Head Information Security Office and supervise Information Security team.- Enforcing and monitoring the implementation of, and compliance with, this Information Security Policy.- Facilitate the setup of the Information Security Governance Committee and act a secretary for the committee.- Ensuring Information Security Plans are developed.- Ensuring Risk Assessments are conducted for all applicable entities Information Systems.- Oversee the implementation of all Information Security controls.- Ensuring the development of plans for the Security Testing and Evaluation of entity's Information Systems.- Facilitate the Security Testing & Evaluation exercises.- Defining and managing Information Security technical training and Information Security awareness.- Establishing appropriate measures to assess operational capabilities with the Information Security Policy and Information Security Standards.- Support entity’s Business Continuity and contingency planning efforts as necessary.- Participate in the entity’s change control board.- Serve as the primary liaison for the entity’s management to the organization’s authorizing officials, information system owners, common control providers, and information system security officers. Show less

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  Abu Dhabi Public Health Center

  Aug 2015 - now

  HR & Administration:o Assist Corporate Services Director in development of the manpower planning strategy, learning & development strategy.o Manage all related HR and administrative functions such as: recruitment, Training, maintaining employee records, work placements, attendance, SOP, PMF etc.Finance & Procurement:o Plan & Assist Director in Preparation of Center Yearly budget and following up during the year and obtain main approval.o Manage processing invoices and payments with EAD-FIN, and keep records.o Manage processing PR, SLA, LPO, Contracts and keep records..o Manage the implementation of all related procedure and guidelines. Information Technology:o Plan with EAD IT Department and help desk for all IT functions concerning o Network ,Applications and support Customer Services:o Manage good communication process between the center and EAD customer serviceso Managing proper communication with customers.o Plan to manage all info requests and complains through all OSHAD websites and maintain a proper records and report.Reports:o Provide monthly, quarterly and annually report when needed for all function above. Show less

  • Director of Coordination & Support

    May 2019 - now

  • Department Manager - Institutional Support

    Aug 2015 - May 2019