Mohamed Baobeid

Experience

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  Asurion

  Jul 2021 - Nov 2022

  Electronics Repair Technician

  • Diagnosing, repairing, and testing hardware by following electronic repair documentation and procedures.• Component level repair for motherboards and electronic circuits.• Troubleshoot and diagnose software performance issues for Windows, MacOS, Android, and iOS.• Managed store operations, identifying and communicating potential risks for hardware level repairs to customers and B2B partnership.• Create, update, and close customer repair orders through uBreakiFix’s portal database with concise and detailed notes.• Create purchasing orders for on-demand parts, creating and closing repair tickets for Samsung OEM repairs.• Provide exceptional customer service through strong technical knowledge and clear communication both in-person and remotely.• Escalating portal and ticketing issues to corporate specialist and ensured appropriate follow up to meet customer SLA. Show less

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  Mobile Klinik

  Oct 2022 - Jul 2023

  Computer and Electronic Technician
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  Technical Action Group Inc

  Jul 2023 - now

  Technical Support Analyst