Vinit Panchal

Experience

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  GTL Limited

  Oct 2013 - May 2015

  NOC Engineer

  ✓ Network Datacentre operations✓ Management, maintenance, and mapping of database and reconciliation of various reports✓ Alarm Monitoring BY NMS of the various site down cases at BTS side & generating trouble tickets✓ Resolving BMC Remedy tickets regarding Link down issue✓ Manage the data center infrastructure, processes, LAN Network✓ Monitoring all devices & OMCR management and complain logging for different project clients like TCL, Aircel, Airtel, Idea, Uninor and BSNL✓ Troubleshooting various network problems✓ Project management of different telecom optimization project from TCL, BSNL, Bharti Airtel✓ Work on Various NMS tools (CITRIX from NSN, ZTE, HUAWEI, ERICSSON)✓ Monitored the network performance regularly to improve performance and functionality✓ Asset Management of different telecom sites of different states and Preventive Maintenance Show less

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  Nokia

  Oct 2015 - Nov 2016

  PROJECT ENGINEER TI

  ✓ Installation of Airtel 2G, 3G & 4G Modules on-site on the behalf of Nokia✓ Commissioning & Integration of Airtel 2G, 3G & 4G System & RF Module✓ Commissioning of IDU (PDH, SDH – IP 10, IP 20, MUX, Modem), ODU, Microwave, SDN✓ E1 dropping, Trail creation, VLAN configuration✓ Putting the site On–Air for Airtel 2G, 3G & 4G✓ Clearing all the alarms✓ Taking follow up of each and every planned site from technician, BSS, Supervisor and O&M Manager

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  Samsung India Electronic Private Limited

  Feb 2017 - Feb 2018

  Samsung Site Engineer

  ✓ Installation Visit of Reliance Jio 850, 1800, 2300, 2500 MHz band on site in the behalf of Samsung✓ Integration of Reliance Jio 850, 1800, 2300, 2500 MHz band✓ Commissioning of ODU (CDU, RDU), Cisco✓ Putting the site On–Air for Jio 850, 1800, 2300, 2500 MHz band✓ Clearing alarms like CPRI Fail, VSWR, RRH Comm., ALD Comm., RET Alarm & Verifying Calls in all sectors✓ Taking follow up of each and every planned site from SOLPAR✓ Sending daily Alarm Tracker, Activity tracker, SSE Responsibility Checklist, QC Checklist to FM & Circle Head Show less

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  IQ Telecom (IQT), Full-Service Telecommunications Management

  Mar 2018 - Mar 2020

  Telecom Analyst

  ✓ Managing the full ticketing system over the business requirement. ✓ Creating Remove, Change, Add, Dispute ticket✓ Follow up with provider on the status of Remove, Change, Add, Dispute tickets and making a note on the ticket page✓ Creating and updating inventories for each Customer on the basis of MACD tickets.✓ Creating Account Profiles for newly added Accounts under Iron Mountain✓ Creating Finance Record for Payments of every Account under Iron Mountain✓ Processing invoices for each Account with different Processing Type – Summary, Inventory, Variable, ETL✓ Preparing Coding file for each Variable and ETL Account✓ Creating Billing Inquiry, Review Inventory tickets for variance in previous to current month charges✓ Cross-checking every Account processed through Check-list (IAT)✓ Creating Payment File for USA and Canada twice a week✓ Creating Master Tracker and Invoice Calendar at the starting of the month for each Account under Iron Mountain✓ Creating Accrual File for every Account under Iron Mountain at the end of the month✓ Handling Internal Calls with USA Team with respect to Work Progress and handling their queries Show less

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  Enghouse Networks

  May 2020 - Mar 2023

  Tier 1 Customer Support Engineer

  ✓ Technical Expertise and configuration ability of Dialogic products like Session Border Controller (SBC), Control Switch and Media Gateways (MGW).✓ Troubleshooting the issues raised by customers regarding SIP, VOIP in SBC and soft switch.✓ Monitoring SIP based softwares like SBC and soft switch for resolving customer’s issues.✓ Creating, capturing the packets through Wireshark and analyze the call trace to troubleshoot the issue.✓ Experience in handling ticket tool like ISM and Teamsupport.✓ Global support (24*7) for any technical issue.✓ Preparing daily, weekly and monthly report.✓ Basic knowledge of Various Vidyo products and Vidyo infrastructure.✓ Login through GUI or backend to resolve customer’s issue using various commands. Show less

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  BT Group

  Mar 2023 - now

  Project Manager

  ✓ Working on DHL UK Parcel and Cisco Meraki RTT (Router Test & Turn Up) and Migration project.✓ Working with on-site field engineer (FE), configuration engineer (CE), and technical designer (TDA) along with the customer for RTT and Migration in a conference call.✓ Updating ORT sheet in BFG also the master tracker before and after the RTT and Migration activity.✓ Following-up with the customer to schedule the next RTT and Migration activity along with confirming the hardware delivery and circuit delivery and hardware installation at site from various vendors.✓ Working with on-site FE, CE and TDA along with the customer for WLAN Staging, BYOD and Guestnet, LAN Takeover, hardware replacement activities in a conference call.✓ Working on tools like SI+, Planview, FSL, MySD, MyPD, Clarity, Service Now etc.✓ Working with the ordering team to place the order for hardware and circuit delivery at the site.✓ Collaborating with the suppliers to allocate the CE/COE to the activity and dispatch the FE at the site.✓ Following the successful migration or LAN Takeover, updating the Router, Switch and Access Point (AP) inventory in the BFG.✓ Working along with the relevant team to pass the ORT in order to handover the site to the NOC team.✓ Working alone on the remediation project for the Catalyst 8K Router HSEC License. Show less