Anne Deidrich

Experience

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  Harland Financial Solutions

  Nov 1997 - Apr 2005

  Senior Support Analyst

  - Responsible for relationships with over 50 Third Party Vendors and ensuring quality support and software to mutual customers.- Helped establish the Import\Export Team with a dedicated focus to a specific software product group that had high exposure throughout the organization. Supervised and managed two to three individuals which included training schedules, expense report verification, product training and daily operation functions.- Active participation in an Operations Group, which established goals, objectives, and a vision for the Interface Department. Specifically worked to create a 2004 Interface Operating Plan for the department with a specific focus for three major groups of the department.- Provided extensive consulting and technical support to Harland Financial customers who use an assigned group of host system interfaces either in writing, in person or on the phone. - Prepared quality user documentation and coordinated software releases for a variety of different host system interfaces.- Communicated with an assigned group of host system vendor representatives in order to determine the vendor’s plans for future changes and releases, and identify any outstanding issues with mutual customers. - Tracked customer satisfaction levels using a Customer Care Discovery program developed in Access. Show less

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  ADP Dealer Services

  Jan 2005 - Jan 2012

  Requirements analysis, design creation, functional specification creation and reviews, in-depth customer request analysis.- Work with Product Marketing to elicit requirements using interviews, business process analysis, requirements surveys, site visits, use cases, business analysis, and task and workflow analysis. - Evaluate information gathered from multiple sources, reconcile conflicting requests, decompose high-level requirements into detail definitions, and distinguish user requests from the underlying true needs. - Work directly with dealership personnel, field associates and Product Marketing to understand utilization of the product, identify future enhancements and validate usage.- Analyze product requirements in detail and effectively represent the translation of business requirements into product solutions. - Create functional specifications, which represent the technical solution, which could vary from a high-level functional/use case level specification to a lower level design specification.- Participate in reviews and provide input into project deliverables such as publication materials, training materials, test plans, test cases, etc.- Provide product and business assistance to engineers, quality assurance, technical writers, and trainers. Show less

  • Business Analyst

    Jan 2008 - Jan 2012

  • Quality Assurance Engineer

    Jan 2005 - Jan 2008
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  Insignia Health

  Jan 2013 - Mar 2014

  Senior Business Analyst

  Project stakeholder and visionary influencing a project team functioning as a product owner.- Gather requirements, documenting business processes and generate user stories.- Conduct user analysis and interview customers and other stakeholders to understand and document the business needs of customers.- Using agile development techniques, work with a software development team to deliver the application through the software development lifecycle.- Manage the master product backlog list of all user stories and defects proposed for the product.- Help establish priorities and set the scope of work for each product release and project sprints required to deliver it.- Communicate and interact on a regular basis with the project manager and development team during different stages of the project. Show less

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  Kaiser Permanente

  Mar 2014 - now

  Analyst responsible for identify and documenting business processes.- Conduct gap analysis between business requirements and system capabilities- Develop project plans- Liaison between business and IT organization- Collect and research client requirements for projects, identify requirements; gather workflow data and basic system and reporting specifications- Develop, implement and support common business processes and tools- Provide functional direction for the reporting operations- Manage relationships with customers/internal clients- Research and resolve technical and functional issues Show less

  • Director of Membership Cutover and Migration

    Jan 2020 - now

  • National Compliance Senior Reporting Manager

    Feb 2018 - Jan 2020

  • National Compliance Reporting Manager

    Mar 2017 - Jan 2020

  • Implementation Team Lead

    Jan 2015 - Mar 2017

  • NW Senior Business Analyst

    Mar 2014 - Jan 2015