Serge Altieri

Experience

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  LA Fitness

  Mar 2013 - Jan 2017

  Operations Manager

  Managed the talent acquisition process to onboard new staff into various positions including janitorial, kids club, and operationsFacilitate thorough issue/risk management and provide oversight for on-time resolution/mitigation/escalation.Formulated a data-drive approach for process improvement initiatives, bottlenecks in processes, and implemented new and improved policies and proceduresMonitored operations and supervised staff to maintain compliance and accountability with corporate regulatory safety standardsConducted and completed monthly and weekly audits, specialized reports, and facility inspectionsManaged relations with vendors by making appointments, monitoring and inspecting their work, and ensuring invoices were paid on timeManaged departmental budget and kept monthly expenses under budgetWorked directly with sales & training managers to build consistent frameworks for people management and process improvement Show less

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  Verizon

  Mar 2017 - Nov 2018

  Sales Operations Coordinator

  Collaborated with both internal and external customers meeting and exceeding their service needs while providing exemplary customer service.Secured business with new and old customers by proactively selling them company products and services that were aligned with their needsBuilt relationship with customers through active listening to customers while using various operating systems and tools to recommend best solutions to them while maintaining a top 10% rating in salesGrew company business leveraging strategic national/global marketing campaigns and astute customer experience Show less

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  Capital One

  Jul 2019 - Jul 2021

  Utilized reporting management systems to prepare and provide daily, weekly and monthly and annual reports to executive management and stakeholders.Provide technical expertise, risk management, quality control management, specialized training and policy enforcement.Collaborated in creating and developing escalation matrix utilized by the Escalation Teams and incorporated into the Department's Policy and Procedures.Resolved account issues through in-depth investigation to identify problems and find resolution to create a positive customer experienceDeveloped risk management tracking system for house accounts with reconciling items. Liaised with Customers, Lienholders, financial institutions, and other related parties to provide prompt resolution service to accounts having issues Show less Proactive in educating customers about the company principles, products, and services with clear communication while maintaining 98% customer satisfaction based on customer feedbackPerformed multiple tasks and navigated multiple systems simultaneously to maintain account management and resolve issuesWorked with cross-functional departments to maintain a 95% fund rateLed multiple teams on process improvement activities and initiatives that improved quality assurance and facilitated positive feedback Show less

  • Senior Associate

    Sept 2020 - Jul 2021

  • Service Coordinator

    Jul 2019 - Sept 2020
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  Frisco ISD

  Jul 2021 - Aug 2022

  Computer Science Teacher

  Created and implemented collaborative lesson plans that were aligned with the district's curriculum program and documented a written proof of the preparatory processEstablished an analytical system that helped to keep track of work progression for evaluationTaught computers science, with focus on information technology, technology careers, beginner coding (JavaScript, scratch & block coding), typing essentials, robotics projects, and engineering processLiaised with parents, students and administrators, leveraging open communication that is consistent and focused on improved educationAssisted each student with on demand technical support whenever technical challenges arose Show less