David R.

Experience

• 

  Pitney Bowes

  Dec 1999 - May 2004

  Site Coordinator / Customer Service Representative

  o Scheduled and mentored technicians responsible for maintaining onsite custom machinery on a 24 x 7 scheduleo Resolved or escalated issues when service technicians could not complete, resulting in a very satisfied customero Lead projects for new installations and hardware and software upgrades in addition to software backupso Placed parts orders and maintained parts inventory accuracy to minimize customer downtime and increase customer satisfaction ratings from “Satisfied” to “Totally Satisfied” Show less

• 

  Pitney Bowes

  May 2005 - May 2010

  Area Supervisor

  o Improved direct reports’ behaviors and perceptions through the development and delivery of a revolutionary “soft skills” training program throughout the state of Minnesotao Mentored and scheduled 15 direct reports across two major accounts (Wells Fargo and Ameriprise) on a 24 x 7 scheduleo Improved customer satisfaction ratings from “Dissatisfied” to “Totally Satisfied” through staff and process changeso Drove customer processes and efficiencies to all-time highs through proper planning, teamwork, and training resulting in decreased overtime, scheduled hours, and missed deadlineso Established and succeeded profit margins under budget for overtime and parts usage by an additional 10 percento Performance reviews, personal development, operational growth and planning, training, and direct reports development, resulting in personnel achievements and accomplishmentso Collaborate with various nation-wide teams for issue resolution, escalations, and project planning strategieso Managed multiple projects simultaneously and exceeded customer/management expectations Show less

• 

  Blue Cross and Blue Shield of Minnesota

  Oct 2010 - Dec 2012

  Health Guide

  o Administered relative client specific contract information to achieve 97 percent audit accuracyo Utilized various Blue Cross software systems (FEP Direct, STAR, Focus, IMS, CIS, and Imaging services client) to convey issue resolution and documentationo Translated ICD-9, CPT to achieve high customer satisfaction ratingso Maintained positive customer relationships to exceed corporate expectations

• 

  Regions Hospital

  Apr 2012 - Feb 2015

  Security

  o Surveillance monitoring for the purpose of property, personnel, and patient safetyo Employment of de-escalation skills, threat mitigation, prevention, reporting, reaction plans, follow ups, and incident execution/reflection resulting in decreased physical incidents for third shifto Conducting evacuation, decontamination, and tornado protocols which lead to no negative incidents in nearly three years

• 

  A-Abco Fridley Auto Parts

  Feb 2015 - Apr 2015

  Dismantling Manager

  o Successfully grew the dismantling department from 9 personnel to 16 personnelo Implemented an innovative workflow increasing production by 25 percent with diminishing human capital resourceso Volvo loader operations to maintain vehicle inventory, loaded/unloaded bays and semi-trailers in addition to conducting shop operationso Utilized forklifts to maneuver inventory and recyclables to increase productiono Adjusted quality assurance standards and training on inventory which lead to an increase in quality products and customer satisfaction Show less

• 

  Aerotek

  Aug 2015 - Feb 2016

  Electrician

  o Interpretation of schematics (mechanical and electrical) to wire control panels, locate electrical component positioning, and wiring high/low voltage wires on racked systemso Operate wire fed welder to attach brackets for electrical componentso 100% wiring accuracy over a two month span while performing duties in the panel shopo Mentor new employees on electrician responsibilities, safety, conduct, and protocols

• 

  Safe Harbor Systems North America | Safe Harbor Systems Corporation

  Apr 2016 - Oct 2016

  PC/DOD/ ITAD Technician
• 

  Seeking new opportunities

  Feb 2024 - Feb 2024

  Software Tester