Tlotlo Phologolo - Computer Systems Engineering, Prince2

Experience

• 

  3iGroup

  Jun 2013 - Jul 2013

  Intern

  1. Installed and configured software and hardware.2. Carry out hardware or software research.3. Assist with Business Intelligence activities.4. Utilized Microsoft Word, Excel and PowerPoint to create reportsand presentations.5. Assisted in updating user and technical documentation.

• 

  Botswana Telecommunications Corporation (BTC)

  Oct 2014 - Sept 2018

  Credit Controller

  DEBT COLLECTION• Managed over 500 live accounts• Ensured timely and accurate invoicing of customers• Monitored and followed up on outstanding invoices, sending reminders and statements as necessary.COLLECTION PROCESS• Contacted customers via phone, email, and letters to secure payment of overdue accounts.• Negotiated payment plans and settlement agreements with customers facing financial difficulties.AGING ANALYSIS• Performed regular aging analysis of accounts receivables to identify overdue accounts and prioritize collection efforts.CUSTOMER RELATIONS• Navigated the unique requirements and processes associated with managing government accounts.• Maintained effective communication with customers to address payment queries and resolve disputes.• Built and maintained strong relationship with key customers to foster timely payments and address any credit related issues.• Investigated and resolved customer disputes related to billing and any other issues that affect payment.CREDIT CONTROL REPORTS• Generated and analyzed reports on accounts receivable, outstanding debts and collections performance.• Provided regular updates to credit control manager on the status of receivables and action taken to recover overdue amounts.TEAM COLLABORATION AND SUPPORT• Worked closely with the finance department to reconcile accounts and ensure accurate financial reporting.• Collaborated with sales department to align credit control activities with overall business objectives. Show less

• 

  Sidilega Private Hospital

  Feb 2019 - Sept 2022

  Information Technology Officer

  HOSPITAL INFORMATION MANAGEMENT SYSTEMS IMPLEMENTATION• Coordinated with cross-functional teams including nurses, doctors, and administrative staff to ensure seamless integration of IT solutions, improving patient data accessibility.• Coordinated the implementation of a new hospital information management system, resulting in an increase in data processing efficiency.• Conducted needs assessment and system analysis to ensure the HIMS met all clinical and administrative requirements.USER TRAINING AND SUPPORT• Conducted training sessions for over 300 hospital staff, enhancing user proficiency and reducing system-related errors.• Provided ongoing technical support, troubleshooting issues, and optimizing system performance.• Collaborate with vendors and third-party support to resolve complex technical problems.PROJECT MANAGEMENT• Developed comprehensive project plans outlining objectives, timelines, and resources.• Engage with stakeholders to gather requirements and ensure alignment with hospital goals.• Conduct regular status meetings and provide updates to stakeholders.SYSTEM UPGRADE• Coordinate with Systems administrator to plan upgrades and patches to maintain system functionality and security.• Coordinate with vendors to schedule upgrades with minimal disruption to hospital operations.DATA MANAGEMENT• Coordinate with Systems Administrator to implement data backup and recovery solutions to safeguard critical information.BILLING SYSTEM MANAGEMENT• Ensure the HIMS billing module is configured to handle patient accounts, insurance claims and payment processing accurately.• Work with the billing department to optimize billing workflows and reduce processing times.REPORTING AND ANALYTICS• Ensure reports for different departments support data driven decision making. Show less

• 

  Aiquad Consortium

  Oct 2022 - now

  Co-founder and Director

  Accomplished professional with a successful track record as the Founder and Administrative/Finance Director of an innovative IT company specializing in delivering tailored technological solutions to diverse businesses. Proficient in strategic planning and financial management, I have played a pivotal role in overseeing the inception and growth of the company.