Tamer Mousa

Experience

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  Al Wessam Printing press

  Apr 2006 - Mar 2007

  Marketing Executive

  • Attract customers to print their (brochure, flyer, card, letter head, books…etc).• Management of the printing press in the absence of manager.• Coordinate with suppliers (paper, Ink companies).

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  808080 Advertising Group

  Apr 2007 - Jun 2012

  Marketing Executive & Graphic Designer

  • Contacted customers & published their ads in the adv magazines.• Coordinated between the customers and graphic designer• Designed artworks upon the request of customers• Client follows up to the next issue.

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  M. H. Alshaya Co.

  Jul 2012 - May 2015

  Establishment supervisor (Operation supervisor - Entertainment)

  Working in an entertainment / educational park and having a team of 50 staff members reporting to me. Focus on being the first point of contact in the event of complaints and concerns from staff and customers as well as daily operations, managing performance and team motivation Main duties Performed: • Managing staff performance (different nationalities) with schedule, annual leave, swap, TIL• Coordinate with other departments within the company to enhance the communications• Offering best customer service to the customer to exceed customer’s expectation.• Solve operation and customers problems on the spot with my level of authority (LOA).• Quality control by making sure the employees in my team follow and implement the correct procedure.• Check on daily basis my responsible area in terms of safety, consumables and maintenance therefore to be ready to receive the customers.• Handling briefing and training sessions to keep the employees updated with the new processes to correct the staff performance.• Evaluate the team as well as the project performance and given feedback.• Innovate new ideas to help develop my team performance.• Setting goals for my team to enable team routine. Show less

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  KidZania

  May 2015 - Mar 2017

  Ticketing Supervisor (Entry & Exit supervisor – Entertainment)

  M.H.Alshaya – Kidzania KuwaitWorking in an edutainment park and leading the team to drive the sales to the maximum. Focus on being the first point of contact in the event of complaints and concerns from staff and customers as well as daily operations, managing performance and team motivation. Focus to lead the team to provide excellent customer service and reducing cost.Main duties Performed:• Part of the pre-opening operations management team which involved the launch of KidZania.• Guarantee that the service and visitor entry and exit times are within the standards established by the company and the KidZania concept.• Leading the team to drive the sales to the maximum by selling the tickets, birthday, and promotion packages.• Evaluate the employees who have made the most effort during the month.• Coordinate with the different departments of the commercial area the logistics for visiting groups, schoolsand birthday entry and exit.• Attend to and follow up on customer complaints and suggestions• Coordinate on training programs required for the staff, this through continuous evaluations of staff development areas.• Control and restock raw materials and supplies in coordination with corresponding areas.• Handle daily areas and operations checklist and follow up on action plans.• Oversee the area and personnel image of the staff and ensure that they are in compliance with KidZania and sponsor standards.• Implement all SOPs and all associated documentation and training. • Managing a multi-cultural team of 50 + staff on a daily basis this includes all disciplinary matters, staff development and training.• Working on daily targets.• Responsible for the safety and security of visitor’s entry and exit to the park.• Duty Manager shifts - overseeing daily operation of all departments. These include opening and or closing the park, Retail, Admissions, Security, Show less

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  Trampo Extreme

  May 2017 - Jan 2019

  Facility Manager
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  Adventure Zone

  Jan 2019 - now

  Operations Manager

  Working in an FEC park, Managing and overseeing the park daily operation, customer, personnel, maintenance, safety&security, Revenues, and Expenses. Putting marketing plans to maximize results and achieve a peak performance levels. Managing the park budgets and defining financial objectives.