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Guashti Singh

Guashti Singh

Technical Support Assistant

Followers of Guashti Singh147 followers
location of Guashti SinghToronto, Ontario, Canada

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  • Timeline

  • About me

    Network Support Analyst at Metrolinx

  • Education

    • University of Windsor

      2008 - 2011
      Bachelor's degree Computer Science

      My undergraduate degree at the University of Windsor gave me my first insight into the fundamentals of Computer Science. I've learned the basic operations of a Computer System, Computer Architecture, Data Structures, and Algorithms, C, Java, HTML/CSS/JavaScript, Oracle, Database Management Systems, Multimedia Systems, and Computer Graphics.

    • Centennial College

      2015 - 2016
      Advanced Diploma Computer Software Engineering

      The Software Engineering Technology program at Centennial College has equipped me with the skills to design, develop, and maintain software systems. I've gained hands-on experience by developing software projects that simulated real-world applications. I've learned C#, Java, Java EE, MS-SQL Server, HTML/JavaScript/XML, Systems Integration, Software Testing, and Object-Oriented Software Design methodologies.

  • Experience

    • Consulate General of Guyana

      Oct 2011 - Dec 2014
      Technical Support Assistant

      • Diagnosed and resolved technical issues regarding the company hardware and software• Provided courteous and effective technical support to applicants by email, phone, and in-person• Created documents that translate technical approaches and terminology for non-technical users• Managed the company's website using HTML and CSS code• Designed and uploaded posters using Adobe Photoshop to the company's website

    • Centennial College

      Sept 2015 - Dec 2015
      Library Peer Technology Mentor

      • Created SOPS and instructional documents for troubleshooting common issues• Supported staff by providing IT support to high-demand students and faculty in a fast-paced environment• Investigated, monitored, resolved technical incidents using critical thinking and effective problem-solving strategies• Created and organized daily schedule of tasks along with specific steps necessary for completion

    • Atlantic Packaging Products Ltd.

      May 2016 - Aug 2016
      Information Technology Summer Student

      • Managed the setup of the IT infrastructure's department cloud-based asset management system• Ensured the hardware and software data entered in the asset management system were up to date• Imaged and setup Windows PCs and notebooks for end-users to effectively perform daily functions• Performed system-level software updates and installations• Created high-demand SOPs involving the utility of the asset management system

    • RSA

      May 2017 - Jan 2022
      End User Support Specialist

      • Managed the on-boarding process for new hires by configuring hardware, loading software, and granting permissions on Windows and MAC systems• Resolved technical issues and eliminated security threats by installing, modifying, patching, and repairing software and hardware• Facilitated smooth functioning of online meetings with high-profile clients and executives• Managed a ticketing system to provide IT support to non-technical internal users• Trained incoming end-user support specialists on processes, procedures, the importance of effective communication, and client satisfaction • Ensured the dissemination of technical information to non-technical individuals to promote open lines of communication and clear understanding• Built and provided basic end-user troubleshooting on AWS Workspaces Show less

    • As A Matter Of Science

      Jun 2020 - now
      Video Content Creator/Website manager

      • Created eye-catching animated and explanatory videos for a scientific blog (asamatterofscience.com) aimed at debunking “fake news” and providing the general public with science-based evidence for informed decision making• Managed and maintained WordPress website for scientific content bloggers

    • Metrolinx

      Jan 2022 - now
      Network Support Analyst

  • Licenses & Certifications

  • Volunteer Experience

    • Graphic Designer

      Issued by Guyana Festival Committee on Oct 2011
      Guyana Festival CommitteeAssociated with Guashti Singh