Thomas Burtin

Experience

• 

  Junior ESTACA Campus Ouest

  Apr 2017 - Dec 2018

  CI Manager - student consulting firm

  Junior ESTACA is a student association providing engineering consulting services to companies.• Designed, monitored and improved processes (business and operations)• Led Continuous Improvement efforts and developed our KPI system → Improved customer satisfaction

• 

  Sabena technics

  May 2019 - Sept 2019

  Project Management Intern

  Sabena is a company providing maintenance and modifications services for commercial and military aircrafts.•Improved the aircraft components repair worflow by creating an Excel-based reporting tool for the management team, leveraging automated SAP data extraction and VBA.•Developed an algorithm suggesting next steps to be performed in the repair process of aircraft components.

• 

  Amazon

  Feb 2020 - now

  • Developing algorithms identifying the root causes of Grocery products defects, reducing the time required to analyze, and highlighting new opportunities across regions, and business lines.• Improving inventory accuracy, and product quality by building data pipelines for inventory audits recommendations using AWS services Redshift, Lambda, Glue, and SageMaker for Machine Learning. • Developed reporting solutions using Tableau & SQL to support program teams, management and operators with their analysis of grocery customer's defects.• Supported the CX goals setting process of Amazon Fresh in Europe & Asia. • Improved models aiming at identifying the root causes of quality defects for Amazon Fresh in Europe.• Performed data analysis to improve our KPIs.

  • Business Intelligence Engineer

    Aug 2024 - now

  • Business Analyst

    May 2022 - Aug 2024

  • Program Manager - Data

    Aug 2020 - May 2022

  • Project Management Intern - Data

    Feb 2020 - Jul 2020