Vladimir Vladimirov

Experience

• 

  SYS Consulting Ltd.

  Jan 2005 - Jan 2008

  Product Support and Quality Assurance Expert

  Responsible to establish and maintain the relationship with active and potential clients by:- Supporting existing and implementing new software solutions (HR & banking sectors)- Schedule preparation and task distribution within the team- Writing technical specifications- Testing the new software- Writing documentation- Deliver technical training of new system users- Customers’ support - resolving different customers’ problems reported- Training company newcomers

• 

  Mailers

  Jan 2008 - Jan 2009

  Data Administrator

  Data manipulation and export/import using various software and tools- Data batch processing using predefined SQL scripts- Writing SQL scripts- Data analysis- Preparation of statistics and reports

• 

  Fadata

  Apr 2009 - now

  Working as a Senior Business consultant in Professional Services division. Responsible for delivering customer project implementations of OOTB insurance software (Company Core product) and customizing it to fit clients’ needs. Covering the General and Health Insurance, part of dedicated project teams delivering one or multiple implementations worldwide. Main responsibilities include:- Lead requirements gathering workshops and document customer’s requirements following IIBA recognized tools & techniques- Working closely with Solution Architects during solution design- Leading the business consultants engaged in the project- Providing guidance and onboard new team members- Deliver trainings for customers and internally- Assist to project manager with delivery estimations in terms of timelines and effort- Identify and escalate project risks and issues- Implement INSIS modules configuration and BPM setup- Adjust existing system functionalities as well as developing new ones- Contribute to the strategic development of company core product Show less Working as a Business consultant in Client Services division, part of project team responsible to deliver OOTB SW implementation incl. all relevant custom development as per customer’s requirements.Covering the General and Health Insurance with the following responsibilities:- Participate in requirements gathering workshops and document customer’s requirements following IIBA recognized tools & techniques- Implement INSIS modules configuration and BPM setup- Adjust existing system functionalities as well as developing new ones- Investigate, troubleshoot and deliver fixes for errors in system configuration and custom code- Deliver trainings for customers and internally Show less Working as a client support expert for active customers (part of Client Services division – Support Team). Main responsibilities include:- Providing first line technical support- Advisory, support and consultancy for system users- Investigating reported issues and identification of resolution steps- Testing new system versions/patches and shipping them to customers- Developing and implementing new functionalities- Deliver trainings and supervise other support staff- Identification and escalation of critical issues Show less

  • Solutions Architect

    Apr 2020 - now

  • Agile Delivery Manager

    Dec 2019 - Apr 2020

  • Senior Business Consultant | General and Health Insurance

    Mar 2018 - Dec 2019

  • Business Consultant

    Apr 2015 - Mar 2018

  • Client Support Expert

    Apr 2009 - Apr 2015