Naresh Subramanian

Experience

• 

  Dell Technologies

  Apr 2011 - Oct 2012

  Senior Executive - RCM Operations (US Medical Insurance - AR - Voice)

  Senior Representative AR

• 

  Tata Consultancy Services

  Nov 2012 - Jan 2014

  Workflow Specialist (US Mortgage Insurance - Voice)

  FNMA Claim Filing

• 

  AGS Health

  Mar 2014 - Dec 2021

  RCM Workflow Management and Training - Operation Support -My job role includes Bridging Operations and software team/Automation team, Analyzing and solving business problems in Operations teams by suggesting best practices and methods, Providing in-house application training and demonstration to users across verticals, and a key contributor in application enhancement discussions. End to End Inhouse application management (Production and QMS)

  • Supervisor - Business Excellence

    Apr 2021 - Dec 2021

  • Team Lead - Business Excellence

    Jul 2018 - Apr 2021

  • Sr Associate - Business Excellence

    Mar 2014 - Jun 2018
• 

  Mahindra Home Finance

  Dec 2021 - now

  Zonal Inititives (TAMILNADU1, TAMILNADU2, KERALA)Enhancing Turnaround Time (TAT) and Process Improvement:Lead initiatives to streamline processes and reduce TAT in key operational areas.Identify bottlenecks and inefficiencies, and implement solutions to optimize workflows.Regularly monitor TAT metrics and drive improvements to meet or exceed performance targets.Customer Satisfaction:Collaborate with Call center and cross-functional teams to ensure the highest level of customer satisfaction. Analyze Customer Satisfaction scores and Net Promoter Score (NPS) data to drive improvements in service quality. Act as a liaison between software teams, third-party teams, and operations to address customer concerns and feedback effectively.Data Analysis and Insights:Utilize data analysis tools and methodologies to derive actionable insights from operational data.Create and maintain user-friendly tools for data collection and reporting.Present data-driven recommendations to stakeholders for informed decision-making.Cross-Training and Skill Development:Develop and implement cross-training programs to enhance the skill set of the operations team.Promote a culture of knowledge sharing and continuous learning. Collaborate closely with Operation, Call Center, software development teams and other teams to align technology solutions with operational needs. Communicate with various stakeholders and third party solution providers to ensure smooth project implementation and execution.Mentorship of Quality Control Circles Teams and Process Gap Resolution:Lead and mentor Quality Control Circles teams to identify and address process gaps.Facilitate problem-solving sessions and guide teams in implementing process improvements.Kaizen and Six Sigma Green Belt Projects: Drive Kaizen and Six Sigma Green Belt projects to systematically improve processes and achieve efficiency gains. Ensure adherence to best practices and methodologies in process improvement initiatives. Show less

  • Manager - Business Excellence

    Jul 2023 - now

  • Deputy Manager - Business Excellence

    Dec 2021 - Jul 2023