Mohammed Issa

Experience

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  National Health Insurance - Daman

  Feb 2008 - Jun 2009

  Call Center Representative

  Provided Personalized Service: Customized service delivery to meet individual customer needs, enhancing the customer experience and leading to a [specific percentage] increase in positive feedback and customer loyalty.Utilized Resources Effectively: Leveraged available resources to conduct thorough research and gather necessary information, ensuring accurate and timely responses to customer inquiries.Conducted Proactive Follow-Ups: Implemented a systematic approach to follow up on customer complaints and pending issues, ensuring all concerns were addressed and contributing to improvement in issue resolution rates. Show less

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  National Bank of Abu Dhabi

  Aug 2009 - Dec 2015

  Credit/Security Documentation Operations Officer - Client Relationships - Wholesale Banking

  Evaluated and Analyzed Client Information: Expertly appraised and analyzed all client-provided information, including financial statements and management accounts, ensuring comprehensive and accurate assessments for informed decision-making.Maintained Comprehensive Records: Managed and updated critical credit, mandate, and industry sector files, ensuring current and accurate data to support effective client and risk management.Mastered Banking Products and Processes: Developed a thorough understanding of the Bank’s Wholesale Banking products and associated processes, ensuring effective support and integration within operational and client management frameworks.Ensured Compliance with Policies and Regulations: Maintained comprehensive knowledge of all internal policies and procedures related to facility documentation and security documentation laws and regulations.Oversaw Fixed Deposit Management: Accountable for the comprehensive oversight of fixed deposits, including diligent follow-ups and accurate monitoring of interest rate adjustments, optimizing returns and maintaining financial stability.Managed Facility Renewals and Reporting: Directed the renewal process for facilities and produced detailed reports on major group accounts. Ensured the accuracy and integrity of data, supporting informed decision-making and operational excellence. Show less

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  S&Y Sweeta Co. LLC. - Tea Time Cake

  Jun 2016 - Jun 2020

  Co-Founder

  Founded and Managed Cake Shop: Established and operated Team Time Cake under Silwan and Yafa Sweets Co. LLC, overseeing all aspects of business operations, strategic planning, and financial management.Fostered Client Relationships: Developed and maintained strong customer relationships, leading to an increase in customer retention and consistently high customer satisfaction through tailored services and premium products.

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  Amazon

  Jun 2020 - now

  Precise Camera Movement Annotation: Accurately label and annotate camera movements in video data, significantly advancing the development of large language models with enhanced contextual understanding.Create Comprehensive Datasets: Assist in the creation and curation of extensive datasets involving camera movement patterns, improving model training and evaluation processes.Monitor AGI Model Performance: Track and report on AGI model performance related to camera movement understanding, providing feedback for iterative improvements and enhanced model capabilities. Show less Data Labeling and Annotation: Label and annotate speech-to-text data accurately to support the development and refinement of speech recognition models, improving text transcription accuracy and model robustness.Implement Quality Control: Apply rigorous quality assurance processes for annotated data, ensuring consistency and reliability across diverse ASR applications.Conduct Error Analysis: Perform in-depth analysis of ASR errors, identify patterns, and deliver actionable insights, driving enhanced model accuracy and user experience. Show less Led Integration Project: Spearheaded the seamless integration of Amazon’s terms and conditions into Souq’s transaction processes, a major Middle East e-commerce platform. Achieved a smooth transition with zero significant negative impact on the customer experience, ensuring uninterrupted shopping satisfaction. The project demonstrated strong project management, legal compliance, and cross-functional coordination, while aligning with Amazon’s global standards and improving customer experience and transaction processes.Top Performer in Chat Support: Attained top-ranking performance during peak periods by delivering exceptional customer service on dual-language channels for Arabic and English. Demonstrated proficiency in bilingual support, chat management, and peak period performance, ensuring high-quality, timely responses and superior customer satisfaction. Show less

  • Video & Camera Movement Annotation Specialist | Artificial General Intelligence

    Aug 2024 - now

  • Data Associate | Automated Speach Recognition

    Aug 2023 - Aug 2024

  • Customer Service Associate

    Jun 2020 - Aug 2023
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  Podqasti

  Mar 2023 - Nov 2023

  Podcaster

  Content Creation: Conceive, plan, and create episodes of their podcast. This involves deciding on topics, developing content outlines, scripting if necessary, and recording the audio or video content.