Lucas Vanderlaan

Experience

• 

  Future Shop

  Aug 2007 - Apr 2013

  Product Expert - Wireless, Home Theatre Installation, Customer Service

  -Qualified and assisted customers in the buying process for products & services -Met and exceeded company key performance indicators for sales, accessory attach and warranty solution-Developed and implemented new sales strategies to help department hit targets -Ensure continuous product knowledge development to further drive sales and complete solutions-Prepared and delivered sales presentations for staff to drive deeper understanding of products and services to ensure comfort and positioning -Responsible for in-field training of new associates -Proactively monitored and increased inventory for key selling periods -Consistently survey market to ensure competitive pricing -Cross-trained in several departments with a focus on communications and customer service -Participated and completed "Future Leads Program" Show less

• 

  TELUS

  Apr 2013 - now

  -Built and elevated brand loyalty through relationship building, overcoming objections and providing continuous, timely support-Coached and influenced retail partners via front-line sales development and training-Built and maintained strong relationships with store management, district leaders and vendor partners -Gather and summarized key market insights and competitive activities -Utilized data insights to identify gaps and increase performance and achieve targets -Created new training materials and onboarding documents, facilitated to large groups -Completed several pilots in territory and reported insights and observations to key stakeholders-Onboarded and mentored new and fellow territory managers on field reporting, sales discussions, facilitation and territory management Show less

  • Senior Account Manager - Consumer Partnership & Growth

    May 2024 - now

  • National Account Manager

    May 2023 - May 2024

  • Marketing Specialist

    May 2022 - Apr 2023

  • Territory Manager

    Apr 2013 - Apr 2022