Rohan Anand

Experience

• 

  Kronos

  Aug 2013 - Dec 2017

  · Responsible for an on premise System Administration. They will ensure proper system use and application settings per Kronos Best Practices.· Perform preventative system administration to ensure business rules are enforced.· Monitor Application in Production Environment. This includes the periodic monitoring of servers, applications, etc. through the use of manual and automated means.· Provide operational support, ensuring production systems and devices are online and available; this includes non-business hours on-call support. Perform Application Maintenance and Automations:· Ensure that Record Retention Policies are in place, Customers are signing off, future data is minimized, hyperfinds are intelligently built, reports are run at business appropriate times etc….· Ensure that database level administration and maintenance tasks are completing as planned, log files are maintained and that systems in customer environments are correctly performing their designated functions.· Implement SPs, LUs and Patches:· Responsible to implement and test all application level code updates in production and non-production environments.· Updates are executed at both an application specific and DB level. Interact with core DBA team on any DB level activities or changes.· Work with Support to implement environment changes with appropriate Cloud Specific processes in place. Show less Application Support:• Provide technical expertise in support of Kronos Software's direct customers as well as partners, systems integrators and internal Professional Services project teams that implement our products • Manage the technical relationship of a group of Cloud customers on a long term basis resulting in delighted customers• Resolve complex technical issues on the KronosSoftware cloud while maintaining the customers frequently updates on progress and utilizing knowledge and resources to deliver an efficient and effective resolution• Produce Knowledge Articles for general usage, per resolved issues• Work closely with the rest of the Support tiers and R&D group on product defects Show less

  • Cloud System Consultant II

    Jun 2015 - Dec 2017

  • Technical Support Engineer

    Aug 2013 - Jun 2015
• 

  Waste Management

  Dec 2017 - Feb 2022

  Senior Software Engineer
• 

  Persistent Systems

  Mar 2022 - May 2023

  Project Lead
• 

  Cigniti Technologies

  Jun 2023 - now

  Project Lead