Melissa Nelson

Lifeguard

629 followers

United States

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Timeline
About me
Provider Services Operations Manager at UnitedHealth Group
Education
- Maple Grove Senior High School
  2005 - 2008
  High School Diploma
  Activities and Societies: Women's Swimming and Diving Team, Women's Track and Field Team, National Honors Society, A Honor Role, Peer Tutor
- Queensland University of Technology
  2010 -
  Study Abroad May Term
- University of Technology, Sydney
  2010 -
  Study Abroad May Term
- University of Minnesota - Carlson School of Management
  2008 - 2012
  BS Marketing
  Activities and Societies: University of Minnesota Womens Swimming and Diving Team
- University of Minnesota - Carlson School of Management
  2010 - 2012
  BS Human Resources and Industrial Relations
  Activities and Societies: Society of Human Resource Managment (SHRM), National SHRM Member
Experience
- City of Maple Grove
  Apr 2006 - May 2012
  Lifeguard
  Ensure the safety of all patrons present by enforcing facility regulations, monitoring activity, and administering emergency careTrained and certified in CPR and AEDOrganized groups and facilitated discussion on facility regulations
- University of Minnesota Student-Athlete Affairs
  Sept 2008 - May 2012
  Public Speaker and Interactive Promotional Assistant
  Develop and sustain relationships within the community and surrounding elementary schoolsCoordinate the implementation of strategies that increase event attendance and overall brand awareness of the Minnesota Athletic ProgramsEnhance community involvement experience for 600+ volunteers
- Franklin Learning Center
  Jan 2009 - May 2009
  Literary Tutor
  Developed Strong office etiquette and interpersonal skillsCommunicated student progress both orally and written to student and appropriate managementHelped 10 students pass their citizenship tests by individually tutoring ethnically diverse studentsHandled multiple student schedules to help them achieved desired results
- University of Minnesota Aquatics
  Jun 2009 - Jun 2011
  Counselor- University of Minnesota Swim Camp
  Assisted in the day to day operations of event logisticsSupervise 200+ campers per a week while managing individual restrictions that include medication and eating requirements Developed organizational and communication skill set
- University of Minnesota
  Sept 2010 - Aug 2012
  Student Athlete Advisory Committee
  Serve as a liaison between the student-athlete population, coaching and administration the Big Ten Conference, Provide input on rules, regulations, and policies that directly affect the life of student-athletes at the University of MinnesotaPlan and implement the promotions of the annual Golden Goldie’s BanquetteRepresented the University of Minnesota Women's Swimming and Diving Team
- Campus Club
  Jun 2011 - Dec 2011
  Human Resource and Special Events Intern
  Supported the identification of Human Resource requirements and development of recommendations that facilitated business unit compliance to policies and regulationsBuilt and maintained brand awareness with social media brandingPerformed reconciliations to accounts in order to account for missing checks from previously held eventsUsed advanced outlook, EMS Professional, Adobe InDesign 2.0, Membership and ClubSoft database functions on a daily basisUtilized established guidelines to confirm event requests, handling complaints, and determine how our service can satisfy the needs made by membersAssisted in exceeding monthly budget and year end goals Show less
- UnitedHealth Group
  Jun 2012 - now
  Revised and simplified written and verbal communications to members through a Health Literacy initiativeTrained Minnesota Health Advisors on FreshStart pharmacy materialsActed as a subject matter expert on FreshStart pharmacy material for MedicaSupported members and gained voice of the customer knowledge by being a trained Health AdvisorLean Management CertifiedSix Sigma Yellow Belt CertifiedParticipated in a year long pilot leadership development program that enhanced knowldege of UnitedHealth Group and developed leadership skills Show less
  - Provider Services Operations Manager
    May 2015 - now
  - Provider Services Operations Business Analyst
    Oct 2013 - Apr 2015
  - Associate Project Manager
    May 2013 - Oct 2013
  - Building Future Leaders Program
    Jun 2012 - May 2013
- Breck School
  Sept 2013 - Nov 2014
  Volunteer Coach
  Volunteer coach for Breck High School Specialized in coaching starts and technique2013, 2014 section champions
- Breck School
  Aug 2015 - Aug 2016
  Assistant Women's Swimming and Diving Coach
- YMCA of the Greater Twin Cities
  Nov 2015 - now
  Head Novice Swim Coach
Licenses & Certifications
- Six Sigma Yellow Belt Certification
  UnitedHealth Group
  Nov 2012
- Foundational Lean Certification
  UnitedHealth Group
  Sept 2012
Volunteer Experience
- Mentor
  Issued by BestPrep eMentors on Jan 2013
  Associated with Melissa Nelson
- W.I.L.L (Women Invested in Leadership Learning)
  Issued by University of Minnesota on Sept 2015
  Associated with Melissa Nelson
- Bike Safety Promotor
  Issued by The Foundation of Children's Hospital and Clinics of Minnesota on Jun 2013
  Associated with Melissa Nelson
- Co-Chair of Back to School Supply Drive/Adopt-A-Student
  Issued by UnitedHealth Group on Feb 2015
  Associated with Melissa Nelson