LOISE MIRINGU

Experience

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  Barclays

  Feb 2007 - Dec 2016

  UNIVERSAL PERSONAL BANKER

  •Drove outstanding sales performance, exceeding targets through expert product knowledge and customer-centric solutions.•Conducted in-depth financial analyses, assessed credit eligibility, and recommended tailored financial products.•Conducted competitor market analysis to continuously secure a competitive edge.#Sales #FinancialAnalysis #Leadership

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  Absa Bank Kenya

  Jan 2017 - Oct 2019

  Premier Manager Assistant

  •Managed daily premier banking operations, ensuring top-notch service quality. •Provided customer advice, facilitated client instructions, and ensured operational efficiency.•Deputized for the branch operations manager when needed, maintaining compliance with bank controls. •Managed a team of five lead sales personnel and coordinated customer-focused events.•Responsible for customer satisfaction, resolving queries, and promoting bank products.#OperationsManager #CustomerAdvocate #EfficiencyExpert Show less

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  Absa Bank Kenya

  Jan 2020 - now

  Premier Client Relationship Manager

  •Managing key relationships with both existing and potential clients, as well as ensuring swift issue resolution and maintaining unwavering client loyalty.•Spearheading revenue growth in a dynamic portfolio through strategic consultation and risk assessment.•Providing subject matter expertise to customers, SMEs, Micro finances on select bank servicese.g working capital or trade finance best suited to their specific needs and continuously educating them on the investment solutions available to them.•Responsible for analyzing core markets to drive business expansion, and improving service based on client feedback.•Ensure client satisfaction through proactive communication with relevant insights and regular follow-ups. •Prepare proposals and presentations tailored to meet specific client requirements as well as reports, presentations, and updates on project progress and outcomes. •Collaboratively working with various teams, including Product, Credit, and Card teams, to enhance the client experience and consistently enhance product quality. #RelationshipManagement #GrowthDriver #FinancialStrategist #PortfolioManagement Show less