Mohamed Maged

Experience

• 

  Orange

  Aug 2010 - Feb 2017

   Handle quality sessions to all the department team members  Handle training for the new comers  Handle the daily, weekly and monthly reports analysis for the department Analyze the figures to set the current and Future Plans. Seek accurate information from Marketing and suppliers on customers’ inquiries & communicate it to the team members Ensure accuracy of content by continuously updating data and spot checking accuracy Prepare the overtime sheets on a monthly basis & maintain a record for the annual, sick & emergency leaves Hold regular meetings with team to strengthen communication & ensure that the same objectives are shared among all Perform regular follow up on Reps’ punctuality (login, logout, breaks & attendance) Coach and motivate team members to reach set targets with high quality Check, regularly, the mail for new information replying back effectively & efficiently Escalate, properly, problems to the right channels as and when required Show less  Handling incoming calls from local & foreign customers. Handling customer inquiries. Provide best service to customers to achieve highest level of customers' satisfaction. Dealing with unsatisfied customers & providing them with satisfactory solutions. Communicate & coordinate with other customer service departments to answer all relevant customers' inquiries. Following-up on customer complaints and requests to assure implementation. Escalate problems & provides relevant feedback to the night channels. Respect & apply company's vision & values and making a good public image for the company. Performing all related administrative tasks. Assist team members in handling different inquires and complaints Show less

  • Cs Team Lead

    Aug 2013 - Feb 2017

  • Customer Service Agent

    Aug 2010 - Aug 2013
• 

  Z2Data

  Feb 2017 - now

  • Main Job Tasks and Responsibilities: Create and enforce policies for effective data management Make Technical Interviews to build a Strong Team. Make the monthly, Quarterly and Annual Plans Make the daily, weekly, monthly and annual reports for the department. Make the department structure and work flow. Formulate techniques for quality data collection to ensure adequacy, accuracy and legitimacy of data Devise and implement efficient and secure procedures for data handling and analysis with attention to all technical aspects Establish rules and procedures for data sharing with upper management, external stakeholders, etc. Support others in the daily use of data systems and ensure adherence to legal and company standards Assist with reports and data extraction when needed Monitor and analyze information and data systems and evaluate their performance to discover ways of enhancing them (new technologies, upgrades etc.) Ensure digital databases and archives are protected from security breaches and data losses Troubleshoot data-related problems and authorize maintenance or modifications Responsible for the Update Process in the Company, Financial and Non-Financial data (News, Natural Disaster, Economic and Political Events) and the impact on Supply Chain. Responsible for the Customer Alerts, Contact with the customer by the daily update data. Product owner Role for the department ( apply the Customer Vision and Make new designs for new systems) Responsible for all company Data Analysis. Manage 25 Employees includes 5 leaders and 20 other Positions. Attend Customers Demos and insure with SW Team That the flow of Process working Normal. Manage the Department workforce including ( attendance, adherence, Monthly Evaluations and KPIs) Show less • Main Job Tasks and Responsibilities: Create and enforce policies for effective data management Make Technical Interviews build a Strong Team. Make the monthly, Quarterly and Annual Plans Make the daily, weekly, monthly and annual reports for the department. Make the department structure and workflow. Formulate techniques for quality data collection to ensure adequacy, accuracy, and legitimacy of data Devise and implement efficient and secure procedures for data handling and analysis with attention to all technical aspects Establish rules and procedures for data sharing with upper management, external stakeholders, etc. Support others in the daily use of data systems and ensure adherence to legal and company standards Assist with reports and data extraction when needed Monitor and analyze information and data systems and evaluate their performance to discover ways of enhancing them (new technologies, upgrades, etc.) Ensure digital databases and archives are protected from security breaches and data losses Troubleshoot data-related problems and authorize maintenance or modifications Responsible for the Update Process in the Company, Financial and Non-Financial data (News, Natural Disaster, Economic and Political Events) and the impact on Supply Chain. Responsible for the Customer Alerts, Contact with the customer by the daily update data. Show less • Main Job Tasks and Responsibilities: Formulate techniques for quality data collection to ensure adequacy, accuracy, and legitimacy of data Devise and implement efficient and secure procedures for data handling and analysis with attention to all technical aspects Establish rules and procedures for data sharing with upper management, external stakeholders, etc. Support others in the daily use of data systems and ensure adherence to legal and company standards Assist with reports and data extraction when needed Monitor and analyze information and data systems and evaluate their performance to discover ways of enhancing them (new technologies, upgrades, etc.) Ensure digital databases and archives are protected from security breaches and data losses Troubleshoot data-related problems and authorize maintenance or modifications Show less

  • Data Analyst Manager

    Jan 2023 - now

  • Data Analyst Section Head

    Jan 2020 - Dec 2022

  • Senior Team Lead Data Analyst

    Jan 2018 - Dec 2019

  • Data Analyst Team Lead

    Feb 2017 - Jan 2018