Catherine Lim

Experience

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  LUX ISLAND RESORTS UK LIMITED

  Sept 2012 - Jan 2013

  Internship Trainee

  Practical and functional trained in all management aspects, specializing in Front Office, Food and Beverage as well as Sales & Marketing department

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  Select Group Limited

  Dec 2015 - Feb 2017

  Management Associate

  Pro*3 Institutional Catering (Outlet Manager) • Complete accountability for outlet’s day-to-day operations, profit and loss, recruitment, staff management and payroll• Development of menus in conjunction with Head Chef and Marketing Manager to maximize revenues through new product development Peach Garden @ OCBC Centre (Chinese Fine Dining) (Assistant Manager)• Primarily to manage and run daily operations of the restaurant• Specially trained to provide personal, yet professional engagement for guests in Private rooms for the purpose of customer retention Accomplishments:• Achieved monthly achievement of > 5% overall profit for outlet • Specially chosen to serve the President and Ministers of State such as Mr Tony Tan, Mr Lee Hsien Loong, Mr Goh Chok Tong at the Istana for various events• Personally in charged of crafting, presenting and executing various catering events hosted by clients (Up to 500 pax seating capacity) Show less

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  Prima Food Pte Ltd

  Feb 2017 - Mar 2019

  Franchise Support

  • Developed and refined operating policies and workflows to enhance the efficiency and workflows to enhance efficiency of franchise operations, supporting growth within the franchising business • Designed and facilitated training programmes for new and existing franchisees, equipping them with skills to meet organisational KPIs and service standards

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  Refinery Concepts (Far East Organisation)

  Mar 2019 - Apr 2020

  Assistant Operations Excellence Manager

  • Developed and executed training programmes focused on service quality and operational excellence across 19 portfolio brands, fostering a culture of continuous improvement• Implemented mystery shopping initiatives to assess service delivery, leading to actionable insights that improved customer satisfaction• Conducted quarterly audits on all outlets and follow up on corrective action plans • Liaised with vendors and government agencies for project fulfillment and license renewals

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  Singapore Productivity Centre

  May 2020 - Jul 2022

  • Secured and managed a diverse portfolio of 38 project accounts, generating $650,000 in revenue through strategic consulting in digital transformation• Identified client business challenges and tailored solutions that align with emerging technologies, enhancing operational efficiency

  • Lead Consultant

    Apr 2022 - Jul 2022

  • Consultant

    May 2020 - Apr 2022
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  IMDA

  Dec 2022 - now

  Assistant Manager, Innovation

  • Manage the IMDA Open Innovation Platform (OIP), facilitating access for startups to marquee customers, funding opportunities, and industry insights, enhancing their product development and market readiness• Hunt and onboard innovation challenge owners (i.e. corporates), collaborating to refine their problem statements onto IMDA OIP • Develop and implement account management plans to strengthen relationships with corporates, government agencies, trade associations and high-potential startups/ solution providers • Oversee grant administration for solution providers, ensuring compliance with funding requirements and facilitating access to financial support that drives their growth and innovation initiatives Show less