Nicholas Manrique

Experience

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  Columbus Communications (Flow)

  Feb 2008 - Jun 2009

  Provisioning Support Technician

  One of the Proud Members of the Provisioning Support Team--- **** Alopa Kings****Provisioning of all Internet ModemsSupport Group for Internet Helpdesk teamSupport Group for Call CenterAuditing of customer recordsMaintenance and creation of customer accountsProvisioning of all VOIP ServicesAddition of all Phone numbers in systemReporting and Training of New Staff members of different teams

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  Columbus Communications Trinidad

  Feb 2008 - Oct 2010

  Commercial Development Technician

  Auditing NetworkBuilding, mapping and re-mapping Solarwinds accounts and databasesRouting and SwitchingSupport for our NOC and Metro Ethernet ClientsDowngrades and Upgrade of Metro Ethernet CircuitsCMTS Programming and maintenanceAddition of VLANsImplementation of Flow F-Spot- Wireless hotspots using Cisco routers- Aironet 1131GConfiguring of Enterasys A2/V2 SwitchesConfiguring of Cisco 3750Configuring of MiLan SwitchesAuditing of CoreOS AccountsAiding in the redesign of the Metro Ethernet CircuitsAiding in the Design of our own Network DesignLight Head End DutiesQuality Testing of modemsDesign of a switch configuration WebserviceCreating of video tutorials for new staffTesting and troubleshooting of modemsSupport for Internet Helpdesk and call center managersIT SupportAlopa SupportCompass SupportDirect Co-ordination with Bahamas Head OfficesCleanup and Maintenance of Ticketing systemsIn charge of VOIP in large promotions such as FLOW WORLD--- (the first of its kind Promotion of all products on a large scale)Stand in as Application Support Specialist TeamAlso worked with IT and Application Development.. Show less

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  Integrated Security Systems Ltd

  Nov 2010 - May 2015

  Lead Technical Services; Network Manager, Technical Trainer

  Certified Trainer for various Alarm and Security systems. Network and ICT management, Reporting and planning of trainings. Regional team lead - Upgraded company's computing and printing solutions, implementing monthly automated database backups and daily reporting. Upgrades of Servers and personalized security solutions. Solutions Advisor to clients and support.Maintenance of Branch Servers and ComputersNetwork ManagerTechnical Support TechnicianRMA resolutionTeam LeadWeb DesignSecurity ProfessionalTechnical Trainer on Security equipment, design and implementationManagement Technical Department associating with end to high user trouble shooting and warrantying of products. RMA management, Recalls and Introduction of products, Advisory to head of company based on testing and product life and quality. Security System installation and troubleshooting of systems under the brands of Tyco International including DSC, Kantech, Visonis, American Dynamics, as well as GE Fire supplies, System Sensor Products, RBH Access Control, Enforcer CCTV and Access Control, Quaddrix CCTV, Hikvision CCTV, Commax intercoms and Access, DASPI Motors, Provisual, and other brands CCTV. Deployment and testing of all equipment, analogue as well as IP networks. DVR, NVR, PCNVR, IP Communications, PSTN Communication, Central Station Setup using System I- System III Recievers. Reporting and Presenting of monthly statistics based on usage and overall company issues and resolutions, Liaising with foreign and local technical support and sales managersWebsite developer ( the current website isn't my doing ) Show less

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  Ministry of the People and Social Devolpment

  Feb 2015 - Oct 2018

  ITD Technician

  Aided in upgrades of over 200 computers to Windows 10. Responsible for management and supervision of ICT equipment in 9 offices. Hardware and Software troubleshooting and repair, Client Training, Service Desk, Bio-metric Support. Field Support and Disaster Management Lead for the southern districts- working with ODPM and various Regional Corporations. Reporting and Client aid- 2nd Responders.

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  INTIL

  Oct 2018 - Feb 2024

  Information Technology Consultant

  INTIL is based on ICT software and hardware install and support, Networking Devices, CCTV/Alarm programming , Access Controls- Contracting my services for numerous larger scaled clients locally based. These clients typically have specialized issues which depend intervention to save costs of having to actually train and hire as permanent staff.Recently managed the migration of NESTLE Global's "Kantech Global" Access Control system in Trinidad and Tobago to Virtualized Cloud Services in Jamaica- completing in 3 days! This new system allows for unlimited users, redundant systems and weekly automated backups! Collaborations incorporated the IT Executive team which reported directly to the Board of Directors. Show less

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  Wiredlink Technologies

  Nov 2023 - now

  Director

  We supply and install surveillance equipment for home and corporate clients. We provide ICT consulting and management for clients that lack internal staff or require extra resources that they may not employ themselves.