Matthew Moore

Experience

• 

  Thermionics laboratory Inc.

  Aug 2006 - May 2013

  Sub-assembly and final assembling of e-Guns including leak detection, bead blasting, supersonic cleaning, inventory management, receiving, and shipping. Working well with others to meet ship dates, working solo to complete tasks, and following up on incoming assembly materials. My position included PCB assembly/soldering, hand-wiring, calibration/testing, and repair work/diagnostics. Tasks included creating/updating BOM's, wire harnesses, inventory management, and shipping. Assembly and test of controllers, transformers, power supplies, and hand-held remotes. Additionally, the packaging of sensitive equipment for international shipments.

  • Evaporation Source Technician

    Jun 2012 - May 2013

  • Electronics Technician

    Aug 2006 - Jun 2012
• 

  DeltaTrak

  May 2013 - now

  Management of the web product support team (technical support), for in-house and remote teams. Product manager of the web products including collection of customer requirements, creating product definitions, managing the software development schedules, creating software project criteria, using JIRA and project tools to create stories/epics and report progress as well as deliver release documentation to marketing for product launch. Additional duties include creating/managing wireframes/team for new software development, managing team members across several departments, managing the product support team, creating production procedures, and supporting marketing for product launch and training materials. Show less Management of the technical support team including phone & email product support, cloud product support, and field services team. Creation and implementation of support tools such as case logging, KPI reporting, and efficiency scoring tools. Duties included hiring and management of several employees across multiple shifts for customer support. Quarterly assessments to management of current status and goals for improvement. Creation of employee training documents, performance metrics, and assessment of tool implementation effectiveness. Show less Primary function as account manager for web services including technical support, training, setup, validation, and documentation. Secondary role as database and reports administrator for internal company use and custom reports for customers. Duties include customer support by phone, email, online meetings, and in-person meetings. escalation cases, product assembly and training, product expense evaluation, project management, daily task reporting, and efficiency analysis. Personal achievements include creating a Calibration Database for NIST certificates and creation of an MRP to SQL database for a product refurbishment program. Show less

  • IOT Cloud Services Program Manager

    Jun 2021 - now

  • Technology Solutions Manager

    Dec 2020 - Jun 2021

  • Professional Services Project Manager

    Feb 2019 - Dec 2020

  • Technical Support Supervisor

    Aug 2016 - Feb 2019

  • Cloud Services Program Manager

    Sept 2015 - Aug 2016

  • Cloud Services Administrator

    May 2013 - Sept 2015