Mohsin Shaikh

Experience

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  Progressive Infotech Pvt. Ltd.

  Jun 2013 - Jun 2015

  System Engineer

  - Installing operating systems and configuring the peripherals, components and drivers. - Handling all major and corporate customers. - Maintaining the Printers, Desktop, Laptop, Scanner etc. for the user will not suffering any problem with that Hardware’s. - Installed software, patching, upgrading and maintenance of operating system. - Responsible for installing, maintaining, and supporting computer communication network (LAN & WAN). - Technical IT support for current and potential computer system customers.- Installation & Troubleshooting of Mac machines.- Managing system changes, including upgrades, patches, and migrations. Planning and executing change Show less

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  Aletheia Technologies Pvt.Ltd

  Jul 2015 - Nov 2017

  Technical Engineer

  System Integration | Troubleshooting and Support | Performance Optimization | Disaster Recovery and Business Continuity | Compliance and Standards | Vendor Management | Documentation and Reporting - Manage and maintain operating systems, including installation, configuration, and updates- Perform routine system monitoring and maintenance to ensure optimal performance and availability- Conduct capacity planning and scalability assessments to meet future demands- Diagnose and resolve system issues and failures promptly & Provide technical support and guidance to users and other IT staff- Develop and maintain automation scripts to streamline system management and operational tasks- Ensure systems adhere to industry standards, regulatory requirements, and internal policies- Conduct regular backup and recovery tests to validate disaster recovery procedures- Engage with vendors for system procurement, support, and maintenance- Create and maintain comprehensive documentation for system configurations, procedures, and changes- Support HO site containing 3000+ Desktops Laptops, Mac, 6# VC Rooms and 30 Servers.- Hands-on experience on Symantec Backup Exec R2 Backup Scheduling and Restoration Windows Servers and Windows NT backup jobs (Daily, Weekly, Monthly).- User Account Management. (ID Creation, Group Membership, Mailbox Share Folder, Quota etc.).- Setup administrative password and group policy- Install and maintain anti-virus and firewall security.- Creating and managing virtual machines and installing VM Tools into VMs Show less

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  Intertec Systems

  Nov 2017 - now

  Network Operations Center Engineer

  Configuration Management | Security Management | Performance Optimization | Fault Identification and Resolution | 24/7 Monitoring and Support | Service, Incident & CRF Management | IT Governance and Compliance | Products: Cisco, Extreme, Aruba, Avaya, Juniper, Huawei - Monitoring the performance and availability of network systems and infrastructure using various monitoring tools and software- Responding to alerts and incidents promptly, troubleshooting network issues, and implementing solutions to resolve them quickly to minimize downtime- Identifying network faults, investigating root causes, and implementing corrective actions to restore service as per Service Level Agreements (SLAs)- Managing and maintaining network configurations, ensuring they are up-to-date and accurately documented to support efficient network operations- Conducting routine maintenance tasks, such as software updates, patches, and hardware upgrades, to ensure network reliability and security- Escalating complex or critical issues to senior engineers or appropriate teams for further investigation and resolution- Keeping detailed records of network incidents, maintenance activities, and configurations for future reference and analysis- LAN/WAN Routing & Switching (Switch/Router/WLC-Controller Installation & Configuration)- TCP/IP, DNS, DHCP, VPN, VLANs / VPC / VDC / VSS / DHCP / AAA /SNMP / OSPF /HSRP- SolarWinds/ NCM Manage Engine/ PRTG/ QOS Live Action/ LTM/ Infoblox / Aislelabs/ Aruba-Clear Pass Policy Manager/ Airwave / AD Manager/ Service Now /Service Desk Show less